Forum Replies Created
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Hi all,
Thanks for the feedback
It seems like the issue only happen for select browsers and might be transient and some users can resolve it by clearing the browser cache.
If the issue persists for you after clearing the browser cache, please provide the following so we can look into the issue further.
– Screenshot of the blank page where it doesn’t load
– Version of the browser that you are using
– Screenshot of the error from the browser console (right click –> inspect –> Console tab). It will have the error message on why it doesn’t load and that will help us narrow down the issue.Regards
Facebook TeamHi,
Thanks for the question. Could you share your website URL where you have the plugin installed so we can look into it?
Regards
Facebook TeamHi,
Thanks for the questions.
It seems like there are two separate issues in this thread:
– The plugin is installed and is showing on the website but when the user clicks “Continue as John” button on the plugin, it doesn’t work.
northnine : Based on our latest check it seems like you have removed the plugin? Could you share your Facebook page_url so we can look into it?– Unable to setup the plugin because the popup is not loading similar to https://prnt.sc/smu43j
This issue should be transient and has been fixed. If it still happens for you, could you let us know the full URL in the dialog where it is not showing so we can look into it?Regards
Facebook TeamHi,
Thanks for the question. As uninstall steps are generic on WordPress platform, you can follow the steps from the link below to uninstall the plugin
https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/
If there’s any specific error that you are seeing when trying to uninstall, let us know by providing your website URL and we can help look into it.
Regards
Facebook TeamHi Albert,
Thanks for the feedback. Currently the setup tool doesn’t have an option to set the ref param. However, you if you can directly modify your WordPress website code, you can add the ref param by following the guide here https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#customization.
The file that you will be looking at will be facebook-messenger-customer-chat.php
Regards
Facebook TeamHi,
Thanks for the question. You can find more details on Facebook GDPR details at https://www.facebook.com/business/gdpr
Regards
Facebook TeamHi,
Usually when the plugin doesn’t render, it could be due any of the following reasons:
– Conflicting plugins: Other plugins are overriding the Chat Plugin
– Incorrect domain whitelisting
– The Facebook Page (Page ID) has country/age restrictions: https://www.facebook.com/help/778445532225441Regards
Facebook TeamHi,
Thanks for the question. The Chat Plugin currently doesn’t have the option to hide it only on select pages. But if you have access to your website code, you can selectively disable the plugin by overriding the css section of that specific page that you want to hide.
I would recommend asking on WooCommerce forum asking for instructions on how to override custom CSS on specific pages.
Regards
Facebook TeamHi,
Could you share some screencast where you can show the “reloads”? Also, what mobile browser app that you are seeing this issue on?
Regards
Facebook TeamHi,
You will have to make an API call to disable the persistent menu. To set the persistent menu, send a POST request to the Messenger Profile API to set the persistent_menu property of your bot’s Messenger profile.
User Profile API: https://developers.facebook.com/docs/messenger-platform/reference/messenger-profile-api
You can either make a curl request or use our Graph API explorer to do the changes https://developers.facebook.com/tools/explorer
For auto popup of the greeting dialog, that can be customized by directly modifying the code following the instruction (specifically on greeting_dialog_display) https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#customization
Regards
Facebook Team- This reply was modified 5 years, 9 months ago by Facebook.
Hi,
Thanks for the feedback. I’ve just tested your website and the plugin does seem to render. Let us know if you encounter any other issue.
Regards
Facebook TeamHi,
You will need to directly modify the WordPress code and add a custom css for mobile to hide plugin.
https://wordpress.com/support/custom-design/custom-css-media-queries/
Regards
Facebook TeamHi,
Thanks for the feedback. Could you let us know which plugin you are using to install the messenger plugin? It looks like the plugin on the website currently is not the official Facebook chat plugin.
Let us know the steps you tried, and we can help you troubleshoot the issue you are facing.
Regards
Facebook Team- This reply was modified 5 years, 9 months ago by Facebook.
Hi,
Guest mode is currently being rolled out to select pages. If you don’t see the guest mode option from the page settings, guest mode feature is currently not available for your page yet.
Keep a look out when we roll out Guest mode to more pages in the coming months.
Regards
Facebook TeamHi Adrian,
Thanks for the feedback. We currently support some customization via direct code changes. More details can be found on https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#customization
Is there any specific customization that you are looking at?
On chat bubble appearing half-offscreen, could you share some screenshot/more details on the browser you are using so we can look into this further?
Regards
Facebook Team