Hi,
Thanks for the question. Could you share your website URL where you have the plugin installed so we can look into it?
Regards
Facebook Team
I am facing the same issue. Here is my url
Please check this
https://bd.bigtree.com.bd/
Hi @pritomdip,
Based on our check (https://prnt.sc/tjrzx1), it seems like you don’t have the chat plugin installed? Could you double check on it?
Regards
Facebook Team
I installed the chat plugin there..
Here is a picture that i installed your plugin and also give permission of my page
https://prnt.sc/tjs1mf
@facebook
Hi @pritomdip,
When you click on the “Customer Chat” options in your admin panel, did you see something similar http://prnt.sc/tjs9mo?
You may have installed the plugin correctly but might not fully configured it yet hence it is not showing.
Can you confirm that you are not seeing the plugin at all on your website? Or that you are not able to send messages?
Regards
Facebook Team
@facebook I saw similar thing on the plugin settings page and i configured it also but still its not showing me anything on my site. You have the site link.
Here is the confirm configuration settings. Please have a look @facebook
https://prnt.sc/tjsdl5
