Facebook

Hi @khairen,

Thanks for the report. Looks like you are no longer using the official plugin on your website. Let us know if you are still facing issues on certain website so we can look into it.

Regards
Facebook Team

Hi @marketingadvisor,

Thanks for the report. We’ve just tested on your website https://pmabiler.dk/ and are able to minimize the plugin on Chrome. Could you record a screencast showing this bug/issue so we can look into it further?

Regards
Facebook Team

Hi @dianamaisonmansion,

Thanks for the question. Upon checking, it looks like you have multiple setups of the plugin that are conflicting with each other.

view-source:https://maisonmansion.com/
search for “fb-customerchat” and you will find that it was setup 6 times. (manually, via this wordpress plugin, and woocommerce plugin)

Our recommendation will be to removing conflicting setups and then retry the setup again via the wordpress plugin. You will not need to manually copy paste any code to the body as that part is done automatically after completing the setup flow.

Regards
Facebook Team

Hi @sahinforu12,

Based on our check, it seems like you don’t have the plugin installed yet. Could you go through the setup flow https://prnt.sc/tu1qdw (by selecting the page, color, etc) and the code will automatically be installed on your website. If you are seeing any issue/error while going through the flow, please let us know.

Regards
Facebook Team

Hi @liquidfd,

Glad to know it’s now working for you. Let us know if you face any other issues.

Hi @ozboss,

Could you try the setup via desktop/laptop browser?

Regards
Facebook Team

Hi @naresh350,

Could you retry again and let us know if it works? Else, could you provide us with the website URL and Facebook page where you are trying to install the plugin so we can take a look?

Regards
Facebook Team

Hi,

The minimize issue has been resolved. Let us know if you are still seeing the issue.

Regards
Facebook Team

Hi @giosreseli,

Thanks for the feedback. We are always testing new product designs and features to better business and user experience. Please let us know your feedback on this new experience.

Regards
Facebook Team