Forum Replies Created
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Hi @anze,
Yes you can do that. What you need to make sure is that each of the different websites are linked to a different FB page id in the setup/settings
Regards
Facebook TeamForum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Delay in notificationHi @nzolive,
Thanks for the feedback. Could you elaborate on the notification delay so we can look into it?
– What is your website URL where you are using the plugin?
– Does the delay happen for regular logged in users or guest user or both?
– Where do you usually receive the notification that has delay? FB app? Messenger App? FB website?On “easy to close”, we recently changed the minimize button to make it more visible for users to minimize, is there a specific part of the UI that you think is confusing? If you can provide us with a screenshot on the confusing part, that will be great.
Regards
Facebook TeamHi @stanikub,
We can repro the “sticking to the top” issue on your website. However, it seems like the issue only happen on your website. We have a sample website (https://www.originalcoastclothing.com/) and that issue doesn’t seem to happen there. We suspect that the plugin might conflict with some other plugins or themes that you are using in your website. We do receive some reports about incompatible plugins (for ex: the plugin overrides FB plugin css/js settings and hence causing it to render incorrectly).
We will ask the team to look into this more and will update when we have some findings.
Regards
Facebook TeamHi @hilas,
Thanks for the details. We are looking into this issue. We will provide an update once we are able to narrow down the root cause and fixes.
Regards
Facebook TeamHi @amirulb97,
Thanks for the feedback. Are you on the latest v1.7 version of the plugin? We recently made some improvements and reduce the size of the plugin. The plugin js covers both mobile and desktop use cases hence the size is slightly bigger than a simple js that does redirects.
Regards
Facebook TeamHi @stanikub,
Thanks for your question. From your screenshots, it looks like you are running it via Chrome debugger. The plugin auto-detects when it is rendered on mobile browser and it should have a slightly different rendering.
Here’s how it looks when we tested in on Android Chrome:
https://prnt.sc/ubomys and https://prnt.sc/ubonc2Regards
Facebook TeamHi @cartseg,
In order to setup the chat plugin on a specific FB page, an admin access to the FB page is required. You can the customer that is admin to the FB page to go to the FB page settings –> Messaging –> Add Messenger to your website –> Get started. The same dialog will popup and the admin can toggle the guest mode off.
Regards
Facebook TeamHi @sorich,
Thanks for the question and feedback. From your screenshot, it looks like you have multiple plugins installed. The current version v1.7 should have the js file of v6.0 installed, however from your screenshot it still shows v2.12. Could you remove the old version/code and re-run the setup? It should fix your issue.
Regards
Facebook TeamHi @cartseg,
Could you let us know your website URL so we can take a look at it?
Regards
Facebook TeamHi @krristannn77,
Thanks for the question. Could you let us know your website URL so we can take a look at the hiding issue?
Regards
Facebook TeamHi @anze,
Thanks for the question. It looks like because your website has multiple domains https://www.rollycopati.si/ and https://www.rollyslippers.com/, currently only https://www.rollycopati.si/ domain is whitelisted.
You will need to add https://www.rollyslippers.com/ to the list of approved domains under your Facebook Page settings.
You can find it under:
– Navigate to Facebook Page Settings
– Advance Messaging
– Under Whitelisted Domains, add https://www.rollyslippers.com/ to your domain list.Regards
Facebook TeamHi @itrcmedia,
Could you provide your website URL so we can take a look at it?
Regards
Facebook TeamHi @tobbecokta,
It is currently not supported by default in the chat plugin. But you can leverage the FB javascript and rely on FB.getLoginStatus to check if user is a logged in FB user. The logic will be something like if the get login status is not connected, you can hide the plugin and show it only when the status returns connected.
https://developers.facebook.com/docs/reference/javascript/FB.getLoginStatus/
Regards
Facebook Team- This reply was modified 5 years, 8 months ago by Facebook.
Hi @dheeraj-singh,
Thanks for the details. We recently updated the chat plugin design and hence you might be seeing a different UI than before. On your question of hiding the popup on mobile, you can do it by adding some extra attribute via https://developers.facebook.com/docs/messenger-platform/discovery/facebook-chat-plugin#customization
In particular, the greeting_dialog_display properties.
Regards
Facebook Team