Forum Replies Created
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Hi @tijarabd123,
It looks like you have 3 different instances of the Chat plugin running on your site in parallel. Did you try adding it via direct code install? Can I ask you to remove all instances of the Chat plugin, and only use our Official WordPress plugin to install the Chat plugin?
Thanks!
Facebook Team
Hi @ronmelross,
I’ve had a look again, and the code still isn’t there. I don’t think this would be an issue with a theme, as this looks like more of a fundamental issue with deploying code, rather than a display issue for the plugin on a particular theme.
This is very strange. Can I ask you to fully uninstall and remove the plugin, and then re-install our latest version?
Thanks,
Facebook Team
Hi @badjie19,
I’ve had a look at your website, but I can’t see the Chat plugin code installed there. Can I ask you to run the setup process again from the start, and make sure you’ve selected that the plugin should be installed on “All Pages”.
Thanks!
Facebook Team
Hi @nobletariq,
It looks like you have 3 different instances of the Chat plugin running on your site in parallel. Did you try adding it via direct code install? Can I ask you to remove all instances of the Chat plugin, and only use our Official WordPress plugin to install the Chat plugin?
Thanks!
Facebook Team
Hi @amkglobal,
Thanks for getting in touch. I’ve had a look at your site, but it appears to be under construction, and the Chat plugin code is not present. Can I ask you to go through the set up process one more time, and let me know if the plugin still does not appear?
Thanks!
Facebook Team
Hi @eiffeatuoil,
The setup process will allow you to choose from Pages on which you have an admin role. Please ensure you – or the FB user performing the setup – have an admin role on the Page you wish to add.
Also, ensure that the Page is:
a) Published
b) does not have any restrictions applied, such as age or location gatingYou can check these configurations in the Page’s settings.
Hope this helps,
Facebook Team
Hi @ronmelross,
I’ve had a look at your website, and I don’t see the Chat plugin code in the page’s markup. Can I ask you to go through the installation process again from scratch, and ensure you’ve either selected “All pages” for deployment of the plugin, in the Advanced Configuration section (or selected the pages where you’d like to deploy it)?
Thanks,
Facebook Team
Hi @jessebennekom,
I’m able to see and access the Chat plugin when viewing your website on both mobile and desktop, so seems to be working fine now 🙂
I’ll mark this as resolved, but please let us know if you’re encountering any further issues.
All the best,
Facebook Team
Hi @tecreative,
Glad to hear you were able to solve your issue and the plugin is working for you now 🙂
All the best,
Facebook Team
The Chat plugin appears to be loading okay on your site now 🙂 I’ll mark this as resolved, but please let us know if you’re still experiencing any issues.
All the best,
Facebook Team`
Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Doesn’t showHi @enguerrand2b,
Thanks for getting in touch. I’ve had a look at your website, and the Chat plugin appears to be loading okay now 🙂 I’ll mark this as resolved, but please let us know if you’re still experiencing any issues.
All the best,
Facebook Team
Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Doesn’t appearHi @spartaruga,
Thanks for getting in touch. I’ve had a look at your website, and the Chat plugin appears to be loading okay now 🙂 I’ll mark this as resolved, but please let us know if you’re still experiencing any issues.
All the best,
Facebook Team
Hi @emmanuelkuebu,
I’ve had a look at your website, and the Chat plugin code does not appear to be present in the markup. Can I ask you to try installing the latest version of the plugin, and re-running the setup process from the beginning?
Thanks,
Facebook Team
Hi @pathology,
I’ve had a look at your site, and this is very strange. The code container for the plugin appears to be empty. Can you confirm you used the Official Facebook Chat plugin for WordPress to install this, and not a different plugin, or a direct code install?
If so, can I ask you to upgrade to the latest version and re-run the setup process?
Thanks!
Facebook Team