vita.printful

Hey there,

Thank you for reaching out to us with this issue!
There are, indeed, some plugins that our plugin is not compatible with, so I suggest you to disable this 3rd party plugin whist connecting your store/product sync/etc.

Let me know if you have any other questions or concerns!

Hey Jason,

We’re glad to hear that it worked out and appreciate your feedback on this!
Be sure to send us another message, if you encounter any other questions or concerns!

Hey Matt,

Thank you for reaching out!
Could you give us some additional details on which options you are changing in your plugin’s settings that result in this error?

If you could send us a screenshot (make sure to blur out any sensitive data), that would certainly help!

Hey there,

Thank you for your review!
We’re sorry to hear that your experience with our plugin has not been positive, but would certainly love to improve it moving forward!
To address some of your concerns in more detail, we would need to access your data (email, store name) to find you in our system and look through our past conversations.
If you find the time, we would certainly appreciate you reaching out to us at feedback@printful.com, so we could review the issues you mention, as well as the quality of our customer support.
That said, I can tell you with utmost certainty that you would not need to remove all plugins from your website, simply temporarily disable them for troubleshooting purposes.
The reason we ask to do so is that some plugins (mostly firewall, security plugins) can definitely cause issues with your integration to Printful.
We would appreciate hearing from you and definitely look forward to assisting you with these concerns! 🙂

Thank you for getting back to me!
I consulted on this with our developer team and they let me know that regenerating your API keys might fix this issue and the error you can see, when you access your Printful Dashboard > Stores.

Go to WooCommerce > Settings > Advanced > REST API > Add Key > Permissions > Read/Write > Generate API key (don’t leave the description blank).
Then copy both API Key and Secret to Printful > Stores > Edit. Then go to Printful > Stores > Sync > Refresh data.

As for the product that currently appears in your Printful dashboard > Stores > Sync, I suggest removing it and adding it anew.

Let me know if this helps!

• This reply was modified 6 years, 11 months ago by vita.printful.

Hey there,

Thank you for reaching out to us with your concern!
It’s true that some plugins won’t work in combination with the Printful plugin, so we suggest you to reach out to the creators of this plugin for some additional details on why it’s not working on your checkout page.

Feel free to send us another message, if you have any other questions or concerns!

Hey there,

Thank you for reaching out to us!
You can see how to enable our live shipping rates for your WooCommerce store in this quick video tutorial.

Let me know if you have any additional questions or concerns, I’d love to be of help! 🙂

Hey Ilian,

Thank you for reaching out to us!
We automatically send the shipping status updates to your store’s side, but the way your customers get notified fully depends on your store’s settings.
I would suggest you to look into adding an extension, like Shipment Tracking or any additional plugins, which could simplify this process.

Let us know if you have any addiitonal questions or concerns! 🙂