vita.printful
Forum Replies Created
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Thank you for the update, we’re glad to hear that it is working now!
I have forwarded all of the information you sent us to our developer team, so we can refer to this issue as we work on the new Printful plugin version.Let us know if you encounter this issue again, or have any additional suggestions, questions or concerns, we’d love to hear from you!
Thank you for getting back to me!
Could you let us know what the original error is, which makes Site Health deactivate our plugin?
The error you are receiving currently is due to our plugin being deactivated, so we are not getting any additional info on this from our end.
Our plugin cannot work, if it is deactivated.It is possible that these two plugins are not compatible, so you could try disabling Site Health to see if that fixes the issue.
We are also hoping to launch a new plugin version very soon, which could improve the situation. Our developers are notified of the errors you are receiving and have added this to their list of stuff to look into.
Looking forward to hearing from you!
Good morning,
I have an update for you! 🙂
I am truly sorry that we did not catch this earlier, but it looks like our plugin is among your inactive plugins, so we suggest activating it.
This error occurs as we’re checking for active plugins from the Woo API.We appreciate you bringing this to our attention and will add an additional disclaimer to the error message that suggests checking, if the plugin is active.
I hope this helps!
I’m truly sorry for the delay in solving this issue, it’s definitely a new one for us!
I do hope that we can offer a solution to you early next week.I will certainly follow up with you early next week with a status report!
Thank you for the additional information, this will give us a better idea of what could have caused this error.
As soon as I have an update from our developer team, I’ll let you know!Thank you for reaching out!
Our developer team is still looking into the specifics of this issue.Meanwhile, could you let me know if you had made any changes to WordPress/WooCommerce/your server or installed new plugins before this error appeared?
Looking forward to your update! 🙂
Thank you for sending us your WooCommerce status report!
I’ve forwarded this issue to our developer team and will follow up with you as soon as we have an update on what could be causing this issue! 🙂P.S. The thread status has been updated, thank you for noting!
Alright, thank you for the update!
We would be happy to check in with these concerns in more detail, could you send us your Woocommerce system status report (in Woocommerce->System status)?You can email it to us at feedback@printful.com.
Looking forward to hearing from you! 🙂
Hey there,
Thank you for reaching out to us with this concern!
Updating your Printful plugin to the latest version could fix the error you’re encountering.Let me know if this helps! 🙂
Hey there,
Thank you for your question!
We don’t currently plan to update the way we push attributes over to WooCommerce, but
that can certainly change in the future.
I have noted your feedback and forwarded it to our team.Let me know if you have any other questions! 🙂
Hey there,
Thank you for reaching out to us!
You could try creating a different shipping class for these products in your WooCommerce shipping settings and disabling free shipping for them.
You can also consider disabling free shipping for certain shipping classes via a function or a WordPress shipping plugin to exclude a set of products from free shipping.
You can check out the WooCommerce Advanced Shipping and WooCommerce Advanced Shipping Packages plugins that could help you with this.We also suggest reaching out to WooCommerce support with this question, they might have some additional information for you.
Let us know if it works! 🙂
Hey there,
Thank you for bringing this question to our attention!
If you are using our live rates, the Printful plugin is the best shipping plugin you can use in combination with our live rates.If I misunderstood your question, please let me know! 🙂
Forum: Reviews
In reply to: [Printful Integration for WooCommerce] Works perfectly so farHey there,
Thank you for your review, we appreciate hearing from you! 🙂
Could you give us some additional details on when this lag occurs? Are you referring to your product list updating in your Printful Dashboard, after you delete products on your store’s side? If so, you can speed up this update by refreshing your store’s data. You can do this by going to your Printful dashboard > Stores > Sync > Refresh data.We would be happy to check in with your concerns in more detail, to see if we can help with resolving this issue, so be sure to reply to us here or send a message to feedback@printful.com!
Forum: Plugins
In reply to: [Printful Integration for WooCommerce] shipment tracking numberHey there,
Thank you for reaching out to us with this concern!
We automatically forward tracking information to WooCommerce, what happens to it afterwards fully depends on how you’ve set up customer notification in your store’s settings. You can check out the Shipment Tracking extension here, which allows you to add a link to emails and order pages.
I hope this helps! 🙂Let me know if you have any other questions or concerns!
Hey Timmy,
I wanted to let you know that we’ve launched our WooCommerce plugin 2.1.1, which should fix the issues you’ve encountered.
Be sure to reach out to us with any other questions or concerns you may have!