vita.printful

Hey Tony,

Thank you for your feedback!
I suggest Ignoring all non-Printful products in your Printful Dashboard -> Stores -> Sync, so that these products would not sync up with us for fulfillment.

I hope this helps!

• This reply was modified 6 years, 5 months ago by vita.printful.

Hey Tony,

Thank you for reaching out!
Could you contact WooCommerce and ask why these orders are automatically set to Completed instead of Processing?

These are the requirements that have to be true for orders to import to Printful:

1. The Product in the order is not Ignored;
2. The Status of the order is “Processing” – if not, it has to be manually changed to “Processing”;
3. The Order is marked as Paid – if not, check if the money from your customer was received and manually change the status.

After this is done, the order should go through to Printful.
Sometimes, due to unforeseen delays, the product import might also take longer than usual.

I hope this helps!

Hey there,

We consulted some more with our developer team and they gave us some additional information on what you could do.
But be mindful that any edits you make to the code are your own responsibility and we may not be able to help with fixing any issues you encounter due to these edits.

You could either override the method printful_customized_thumb adding the necessary logical statement to save file within your system, or hook into the action wp_ajax_printful_customized_thumb and fetch the image url from the shopping cart after successful personalization.

Also take note that any modifications should not be applied to the Printful plugin, as any plugin update overrides any changes made to it.

I hope this helps!

• This reply was modified 6 years, 5 months ago by vita.printful.

Thank you for your question!
We don’t currently offer assistance with editing your website’s theme, so I suggest you to reach out to a developer, creators of the theme or your host for additional help!

Thank you!
I see that your store connection is currently active in your Printful Dashboard > Stores, could you let me know if you were able to solve these issues and, if not, could you also let me know if you are seeing any errors when you try to add a product to your store?

Looking forward to your reply! 🙂

Hey there,

Thank you for reaching out!
It looks like your WooCommerce authentication URL access and WordPress Site URL are failing.
Could you verify that you have entered the correct store url in your settings?

Something you could also try is to disable all plugins but Printful and WooCommerce, when you set up the connection, as a security or firewall plugin could be restricting access to your store’s side.

I hope this helps!

Hey Fany,

Thank you for reaching out!
This definitely does not sound right and we would be happy to check in with this concern in more detail.
Could you send me a screenshot of the checkout screen, where this issue is visible?

Hey there,

Thank you for your reaching out!
The text and colour of the personalization button can be changed in the Printful plugin’s settings.

As for the size, the button uses your website theme’s default settings.

I hope this helps!