Erina (a11n)
Forum Replies Created
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Yes, @titotb. You can edit the Welcome/Confirmation email by following these steps:
- Go to your site’s WP Admin.
- Navigate to Settings → Reading.
- Scroll down to Follower Settings.
- Update the content in
Blog follow email textand/orComment follow email text. - Click Save Changes.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Downgrade to trial version?Hi @niqueonline, this is the forum for the Jetpack plugin, did you have a question about it? What is it that you’re wanting to achieve or solve?
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Unable To Set Up JetpackHi @lljb3, thanks for linking to the other thread.
I’ve updated the Site URL on our end to reflect your site setting. Could you disconnect then reconnect Jetpack? Let us know if you still need help.
Hi @honeytrek, there’s no ETA for when it’ll be fixed, but you can follow progress at https://github.com/Automattic/jetpack/issues/34729
I checked the bottom of the homepage and see what you mean, the images are missing and some text is scrunched. This appears to be a separate issue, I suspect a conflict with the theme or some plugins.
To troubleshoot that, try temporarily deactivating all your plugins and check if the problem is resolved that way. If it works, then reactivate each plugin one-by-one to find out which one is causing problems.
To avoid an interruption on the live site, you can troubleshoot by using the plugin Health Check, see guide.While checking the source code, I also notice some image lazy load option applied, you can test turning it off, this option may be in the theme or other plugins.
- This reply was modified 2 years, 4 months ago by Erina (a11n).
If you are using a block theme, you can preview and customize the pop-up in the templates editor. You can access this feature via the
Preview and edit the pop-uplink located beneath theEnable subscriber pop-uptoggle.
Based on what I gather, your site uses the Yuki theme which has support for blocks in the editor, but it’s not a full-fledge Full-Site Editing (FSE) theme where you can use blocks to edit the overall site display.
So if you’re not seeing the link “Preview and edit the pop-up”, you might want to consider switching to a FSE/Block theme, otherwise, I’m sorry to say that the option won’t be available.
You can find some FSE/Block theme from the WordPress.org directory: https://wordpress.org/themes/tags/full-site-editing/I hope this helps!
Glad to hear you’ve sorted this out @nerdynel17, and thanks for sharing your findings so it benefits others!
Hi @xplormarketing, Jetpack uses a function called
wp_footer()to insert elements like a Stats tracking code to your site’s footer. This function has to be added to your theme’sfooter.phpfile right before the closingbodytag. You can read more about this function in the WordPress documentation.
If you’ve recently edited that file, please make sure thewp_footer()function is still there. If it is there, check for any other code you may have added to your theme (like in your sidebar, for example) that may break everything that comes after.Also, I see that Crazy Egg is used on the site to add a tracking script. Could you try disabling it to test if it’s conflicting with the Jetpack Stats?
Hi @saowp, we replied to your email, please check your email inbox.
Since you have a ticket open with us, I’ll set this thread to resolved.Thanks to your feedback, this enhancement request was filed, https://github.com/Automattic/wp-calypso/issues/85880
Hi @paulcyberengel, we’ll need more access to the site for further troubleshooting, could you please check your email inbox for a follow-up from our support team?
Also, for future reference, since you have a paid Jetpack license, you can contact us directly via this contact form for priority support. Thanks!
I’ll set this thread as resolved to prevent duplicate effort.
Hi @seamusberkeley, this request requires manual assistance from our support team, please check your email inbox for a follow-up and next steps.
For future reference, since you have a paid license, you can contact us directly via this contact form for priority support. Thanks!
Hi @titotb, thanks for using Jetpack Newsletter! We have some guidance to customize it in our guide: https://jetpack.com/support/newsletter/.
If the doc doesn’t address what you’re looking for, feel free to tell us more about the customization that you’d like to do.Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Gallery & Chrome 120Thanks @pat_martinez for the heads up, the issue was indeed fixed in https://github.com/Automattic/jetpack/pull/34678
Hi @central4allgmailcom, has the issue been happening ever since you connect Jetpack? Or does it coincide with the installation of a new plugin or feature on the site?
If there’s a critical error, it would get recorded in the debug log, so you’ll want to check it or activate it (see guide).
From what I can tell right now, the Jetpack connection to your site is fine, but let us know if there’s still an issue.
Hi @ncovello, if the site is hosted at WordPress.com, please contact them directly for priority support. Make sure to be logged in with the account who owns the plan and reach them from https://wordpress.com/help.
For self-hosted sites, we can help but will need the site URL. If you do not want to post the URL publicly on this forum, you can contact the Jetpack support privately via this contact form. If you choose to reach out directly, please include a link to this thread.
Hi @honeytrek, just to make sure we’re talking about the same thing, are you wanting to use the Latest Instagram Posts block?
I’m not seeing it on the homepage, did you remove it or put it somewhere else? If you’d like us to take another look, could you add it back?Also, for the photos not showing, could you check if they are collaborative posts? There’s currently a bug with collaborative posts causing them to not show, https://github.com/Automattic/jetpack/issues/34729.