ELEXtensions

Hello @slavik0102,

Could you please share the screenshots of the product page, product backend page, and the plugin settings which will help us to analyze the same scenario at our end? 

Looking forward to hearing back from you.

Hello slavik0102,

Greetings from ELEXtensions!

Kindly opt for the “No discount” option within the plugin settings to eliminate the strikethrough of prices on both the shop and product pages. This action is recommended when no discount value is intended to be applied because if you apply the discount with zero amount or percentage value then our plugin shows the product price strikeout discounted price which is the same on the shop.

https://prnt.sc/UjF7IracdnP5

Hope it helps! Please feel free to contact us if you need any further assistance.

Hello @ahmirof,

Thank you for getting in touch with us.

The basic version of the plugin has not been tested for compatibility with Extra Product Options & Add-Ons. However, we do have a code snippet that is currently designed to work with the premium version of the plugin. By implementing this code snippet, you can apply role-based discounts to custom prices configured through Extra Product Options & Add-Ons. We are open to considering making the snippet compatible with the basic version of Role-Based Pricing in future releases.

Feel free to reach out if you have any additional questions or concerns.

Hello @graffidesign,

Thank you for reaching out to us regarding an issue you encountered while using our plugin. Your feedback is valuable to us and we appreciate you bringing this to our attention.

Our development team is actively working to improve the plugin, addressing the concerns raised by users. We will be releasing a new version soon with the necessary updates.

Hello @jonuxketux,

Thank you for reaching out.

We are glad to hear that you’re satisfied with the latest version of the plugin. Regarding string replacement, since the language file is already included in the plugin folders, you can search for the specific string and replace it with the desired strings using Loco Translate.

To do this, you’ll need to navigate to Loco > Plugins > ELEX WooCommerce Request a Quote – Basic. From there, you’ll find the Lithuanian language files in the list. Once you’ve made the necessary changes, you can save the file to have them reflected. Please find the below screenshot for your reference.

https://prnt.sc/pvzs_A4zDI5V

https://prnt.sc/AxAABcUz1pSK

If you have any questions or concerns, please don’t hesitate to let us know.

Hello @wonderwooman,
We have integrated the ELEX Address Validation & Google Address Autocomplete Plugin with the EasyPost API key to validate and provide suggested addresses during the checkout process. Upon reviewing a US address on our end, we encountered an “Address not found” API response. This is attributed to the address not being present in the EasyPost server for validation.

https://prnt.sc/PmYLdst-tb52

https://prnt.sc/YZEzJ_Z_9ocC
However, when validating the same address with the incorrect country name “Canada” and zip code “WWWW,” the address is successfully validated by the EasyPost API. Therefore, I recommend reaching out to the EasyPost support team for additional clarification on how the API validates incorrect addresses. This discrepancy is within the API-generated response for the mentioned address and is not an issue originating from the plugin. 

https://prnt.sc/wxSwL_JTPLev

Additionally, you can activate the “debug log” option within our plugin settings. This allows you to conveniently review the API logs on the WooCommerce status logs page, providing insights into the specific reasons for the validation failure.

Hope it explains! Please feel free to contact us if you have any questions.

Hello helenmw(@helenmw),

1. We are in the process of releasing a new version where, if not provided by the Google API key, the county field will be left blank.
2. To troubleshoot the issue, you can try placing an order using different payment methods such as COD or check payment. If the problem persists, please record a video of the scenario and share it with us. Additionally, we’ve checked console errors on your sites, but these are unrelated to our plugin. For your reference, you can right-click on the screen, choose “inspect element,” and access the console. Keep the console window open while placing orders to identify payment method errors.

Hope that explains! Awaiting for your reply.

Hello @wonderwooman,

Greetings from ELEXtensions!

Certainly, you have the option to disable the “Address autocomplete” feature within our plugin settings. This allows you to use our plugin solely for address validation during the checkout process. The basic version of this plugin supports the EasyPost API integration only for address validation.

https://prnt.sc/Cy2HJSRGLe3k

Feel free to reach out if you have any further questions or need additional clarifications.