ELEXtensions
Forum Replies Created
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Hello @dekijanos ,
Thanks for reaching out to us.
The warning message “The file (number 0) that was sent could not be found” is not directly related to the functionality of the Plugin. It typically occurs when the system is unable to locate the specified file during processing.
Could you provide more details about the process that triggers this warning to help us better understand the issue? Are you using any specific tools or third-party plugins alongside ours?
Also, we would recommend temporarily disabling our plugin to verify if the issue continues. This will help us confirm whether the error is associated with our plugin or another component in your setup.
Looking forward to your response so we can assist further!
Hello @criticaltinkerer,
Thank you for reaching out to us. We’ve addressed the reported errors, and a new version with the fixes will be released soon. We appreciate you bringing these errors to our attention.
Hello @aawodie ,
If you need assistance with plugin installation, we’re happy to help you with the setup process. To get started, could you please share screenshots of the plugin settings page? This will allow us to review your current configuration and guide you with step-by-step instructions to set it up correctly on your website.
We look forward to your response!
Hello @anisjolly,
I’m glad to hear that the issue has been resolved! As previously mentioned, the problem was related to the API restriction. For further clarification or detailed information, I recommend reaching out to Google support.
If you need any additional assistance, feel free to let us know!
Forum: Plugins
In reply to: [ELEX WooCommerce Request a Quote] Product page button at the bottomHello @ysdesign,
Our plugin is compatible with the Divi theme. We would like to check the issue on your site. Could you please connect us through the Commercial Support tab and share the site details so that I can check the issue and find out the root cause?
Hello @anisjolly ,
Thanks for reaching out to us. If you notice an exclamation mark, it indicates that the Google Maps JavaScript API has not been properly configured in the Google Cloud Console.
For step-by-step guidance on setting up and configuring the Google API, please refer to the following documentations:
Troubleshoot ELEX Address Validation & Google Address Autocomplete Plugin for WooCommerce
How to Set Up Third-Party API Keys for Address Autocomplete and Validation
Hope it helps! If you need further assistance, feel free to reach out to us!
Forum: Plugins
In reply to: [ELEX WooCommerce Request a Quote] Product page button at the bottomHello @ysdesign ,
Thanks for reaching out to us. The visibility and positioning of the quote list button on your product pages may depend on the theme or page builder plugin installed on your website. A compatibility conflict with your theme or another plugin could be causing the issue. We recommend performing a compatibility test by deactivating third-party plugins one at a time and switching to the default WooCommerce theme. After each step, please check whether the issue persists.
Looking forward to hearing back from you with the results. Let us know if you need further assistance!
Forum: Plugins
In reply to: [ELEX WooCommerce DHL Express Shipping Method] Wrong shipping rateHello @krissti ,
Greetings! Sure! We’d be happy to assist you with the plugin setup and resolve the rate issue. To better understand the situation and provide an appropriate solution, could you please share the following details with us?
1. Rate Scenario: Could you explain the rate issue in more detail?
2. Product Details: Please provide the weight and dimensions of the product(s) experiencing the issue.
3. Plugin Settings Screenshot: A screenshot of the plugin settings will help us analyze the current setup.Additionally, could you confirm if the rate issue occurs when adding a single product to the cart or when multiple product quantities are added?
We look forward to your reply!
Hello @justdave ,
Greetings! The PHP warning mentioned is due to incompatibility with the latest WordPress version. However, we’ve already addressed this issue and will be releasing a new version soon. Once the update is available, you can install it to resolve the PHP warnings.
If you need any further assistance, please don’t hesitate to reach out to us.
Hello @antonio24073 ,
Thank you for reaching out to us. Currently, the plugin does not support negative discount values. If you have any questions or need further assistance, please feel free to contact us.
Hello @mizbizco ,
Thanks for contacting us. By default, the plugin displays the quote list page and icon across all pages of your website when the setting is turned on. The plugin automatically generates the quote list page in WordPress, which may appear in the menu header like other pages. To hide this page from the menu, you can update the menu settings through your theme.
If you prefer to disable the quote list icon, you can do so from the plugin settings. However, please note that there isn’t currently an option to control the visibility of the quote list page or icon on specific pages.
I hope this helps! If you have any questions or need further assistance, please don’t hesitate to reach out to us.
Hello @freecook ,
THanks for contacting us. The ELEX Discount Per Payment Method plugin applies discounts exclusively on the checkout page, as the discounts are for the choosen payment method. Since the payment option is chosen during checkout, applying discounts on the product or shop pages is currently outside the scope of this plugin.
If you need to apply discounts directly on the shop or product pages, we recommend you explore our other discount plugins, which are designed to meet these requirements and support a wider range of use cases.
https://wordpress.org/plugins/elex-woocommerce-role-based-pricing-plugin-basic/
https://wordpress.org/plugins/elex-woocommerce-dynamic-pricing-and-discounts/
I hope this helps! Please don’t hesitate to contact us if you need further help or have any questions.
Hello @danielvirgil ,
Thank you for your patience. Kindly install the latest version and let us know if the issue has been resolved.
Looking forward to hearing from you.
Hello @webzaken ,
We are checking the feasibility of resolving the compatibility conflict between both plugins and we’ll share the updated version soon.
Forum: Plugins
In reply to: [ELEX WooCommerce Role Based Pricing] WooCommerce REST APIHello @srdjan121 ,
Thanks for contacting us. You can utilize the WooCommerce Import/Export feature to export all product data, including meta keys associated with our plugin. This includes meta keys for options like role-based pricing, discounts, hiding the cart button, or price.
To assist you further, I have recorded a video demonstrating how to export the product data and locate the relevant metakeys. You can view the video here: https://www.awesomescreenshot.com/video/34097873?key=d493d204e090de8db32c839896aa09cb
Please feel free to reach out if you have any questions or require additional support.