ELEXtensions
Forum Replies Created
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Hello @firstg,
Thank you for your feedback! From the issues you’ve mentioned, it appears there might be an SMTP configuration issue on your site. Could you confirm if the SMTP settings have been configured correctly?
I also recommend reviewing your email logs to verify whether emails are being triggered by our plugin. The logs should include the email content, which can help confirm if the email body is being generated as expected.
Feel free to share your findings, and we’ll be glad to assist you further!
Hello @xane_777 ,
We have resolved the issue related to “InvalidValueError: not an instance of HTMLInputElement” and released a new version with the issue fix.
For any query related to the premium version of the plugin please contact us through our website. This forum is intended for basic version of the plugin.
Hello @brownswoodworkingandsigns,
Thank you for reaching out to us. Currently, our AutoComplete feature is not compatible with WooCommerce block checkout. However, we are actively exploring the feasibility of adding compatibility in future updates.
Forum: Plugins
In reply to: [ELEX WordPress HelpDesk & Customer Ticketing System] Help click boxHello @windycityparrot,
Thank you for contacting us. I noticed that the support logo you mentioned does not belong to our plugin; it may have been added through your theme or customizations on your site.
In that case I recommend contacting your site developer to assist with moving it to the top right corner.
Hello @drmrgood ,
Thank you for getting back, and I apologize for any confusion. I understand you’d like to update the link for the “Go to Shop Page” button on the quote list page. This functionality is not available at this time. Please feel free to reach out if you have any additional questions.
Forum: Plugins
In reply to: [ELEX WooCommerce Request a Quote] Pro version redirect not workingHello @danitz ,
Greetings! Support for the premium plugin is available through the dedicated plugin support link on our website. This forum is intended for queries related to the basic version of the plugin. I noticed that you’ve already contacted our support team, and we will assist you further through that channel.
Thank you!
Hello @potatocarabao ,
Greetings! A new plugin version will be released soon, including a fix for this concern. Thank you for bringing this to our attention, and we appreciate your patience as we work on the update.
Forum: Plugins
In reply to: [ELEX WooCommerce Discount Per Payment Method] Favicon disappearsHello @matiasvazquez ,
Thanks for contacting us! We are unable to reproduce the conflict between our plugin and the theme on our end. To help us investigate further, could you please record a video showing how the shop page appears when our plugin is activated and deactivated on your site? Additionally, Please navigate us to the theme settings and how to enable the favicon, share a screenshot of this step. This will allow us to understand the exact scenario and work towards identifying the root cause of the issue.
Looking forward to hearing from you.
Forum: Plugins
In reply to: [ELEX WooCommerce Choose Your Delivery Date] Local Pikup dateHello @rudolfl ,
The option to select a delivery date is available for the local pickup shipping method on the checkout page. Once the user selects a desired date, it will be displayed on the order page, as shown in the screenshot below.
If you are unable to select the delivery date option for local pickup, please record a video showing the issue and share it with us. This will help us better understand the problem and assist you more effectively. Additionally recommend conducting a theme and compatibility test to ensure there are no conflicts.
Looking forward to hearing from you.
Forum: Plugins
In reply to: [ELEX WooCommerce Choose Your Delivery Date] Blocking certain datesHello @rudolfl ,
Thank you for reaching out! At the moment, the plugin allows blocking delivery days based on holidays. However, I truly appreciate your suggestion to enable blocking delivery dates on specific days. I’ll be forwarding this to our product team for consideration, and we’ll strive to include it in upcoming releases.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Forum: Plugins
In reply to: [ELEX WooCommerce Request a Quote] Hide Add-to-cart button is workingHello @tcousins ,
We’re glad to hear the issue is resolved and the quote button is now visible on your products. If you need any further assistance, please don’t hesitate to reach out.
Hello @drmrgood ,
Greetings! You can easily change the button URL in the additional options tab under the customized quote form and list settings. However, please note that if you change the button URL, it will also affect the button URL for the “Add more items” button in the quote form.
https://prnt.sc/g05LNxOuX8OrHope that helps! Please feel free to contact us if you need further assistance.
Hello @xane_777 ,
Greetings, We will soon release the new version of the plugin including compatibility with the latest versions of WordPress and WooCommerce.
Hello @s4shubhamverma , If the console errors persist, I recommend reaching out to us through the commercial plugin support option. This will allow us to analyze the issue further and provide a resolution.
We look forward to hearing from you soon.
Hello @sanwinter, Our plugin currently doesn’t support WooCommerce blocks functionality. However, we’re actively working on compatibility and plan to include WooCommerce blocks support in future releases. In the meantime, we recommend using the classic WooCommerce checkout to apply discounts.
Please feel free to contact us if you need further assistance.
Hello @sanwinter ,
Greetings! We have verified that the latest release of the ELEX Discount Per Payment Plugin is working correctly with the current version of WooCommerce. Could you please confirm if you are using the WooCommerce Block Checkout or the Classic Checkout page? At present, the plugin is compatible with the WooCommerce Classic Checkout configuration.
Looking forward to your reply.