ELEXtensions

Hello @tcousins ,

Thanks for contacting us. By enabling the “Hide Add to Cart” option, the Add to Cart button should be hidden. We didn’t encounter any issues with this on our end, so there may be a compatibility conflict between our plugin and the theme or any other plugins on your site. To troubleshoot, we recommend deactivating the plugins one at a time and switching the theme to the default WooCommerce theme. After each change, please check to see if the issue still occurs.

Could you also let us know if you’re using any page builder plugins? If so, please try creating a product page without the page builder to see if that resolves the issue.

We look forward to your feedback.

Hello @aihughes ,

Greetings! Our premium plugins are available for purchase through the link above. For any questions regarding a premium plugin, please use the commercial support option or the support link on the website. This forum is for support related to the basic plugins.

Hello @kingcooper,

Thanks for contacting us. Could you please confirm whether you have enabled the “Capture Abandoned Cart for Guest Users” option under the plugin’s general settings? I’ve attached a screenshot for your reference.

https://prnt.sc/MbEYTi0enGLl

Additionally, could you share a screenshot of the plugin settings? This will help us investigate further. Looking forward to hearing from you.

Hello @blue2shop ,

Greetings, Adjusting the thousand and decimal separators in product prices is a WooCommerce functionality and is not managed by our plugin. You can configure these settings by navigating to WooCommerce > Settings > General and updating the thousand and decimal separators as shown in the screenshots below.

https://prnt.sc/rfWahhKhX7Lo

https://prnt.sc/2s3Tj3J2a7Za

I hope this helps! If the issue persists, please share screenshots of the WooCommerce settings, product page, and plugin settings to further investigate.

Hello @cutu234 ,

Thank you for sharing the screenshots!

It seems that carts are expiring because, after items are added to the cart, and after 30 minutes of inactivity causes the cart to be marked as abandoned. If users remove items from the cart after this, the status changes to “expired,” as the cart is no longer considered active.

I noticed that the “Capture Only Valid Email Format” setting is currently disabled. I recommend enabling it to ensure that abandoned carts are tracked only for guest users who enter a valid email at checkout. With this setting enabled, if users revisit and modify the cart later, the cart might still expire, but you’ll have a record of any modifications made by the user.

Please enable this setting and monitor the results. If carts continue to expire unexpectedly, feel free to reach out—we’re here to help!

Hello @nulifemultimedia ,

Since we haven’t heard back from you, we’re guessing everything’s running smoothly now. We’ll go ahead and close this support thread. If anything else comes up, feel free to reach out—we’re always happy to assist!

Hello @mohsenr1, Thank you for sharing your feature requests with us.

As per the current plugin functionality, the ‘Add to Cart’ button is designed to appear as a button element. Changing it to an anchor tag (<a>) may cause compatibility issues for other users, as this falls outside the plugin’s intended behavior.

However, we are considering improvements for future versions, including adding a customizable class to the div element, which should provide more flexibility.

We appreciate your feedback and will keep you updated. Feel free to reach out if you have further questions

Hello @tsinhouseweb ,

It looks like you’re using the premium version of the plugin. Please reach out to our support team for further assistance with this concern.