ELEXtensions

Hello @olstadesigns,

Thank you for contacting us. When we try to check the same scenario on your site, it displays a message saying “Your cart is empty,” even if products have been added. However, we were unable to replicate this issue on our end. When returning to the checkout page, the address fields remain filled with the same address as expected.

Here is a recording of our attempt: https://www.awesomescreenshot.com/video/28530479?key=b64d081da39e80fed0d48d95ab823984

Could you please record a video of the issue so we can reproduce it on our end? Also, I suggest running a theme compatibility test on your website to check if the theme conflicts with our plugin.

Looking forward to hearing from you soon.

Hello @markatweb ,

Thanks for contacting us. After reviewing your site, we observed console errors occurring when the quote button is clicked. We have fixed this issue on our end. To ensure the fix works on your site, we need to test it directly. Please raise a support ticket under the Commercial Plugin so we can address and resolve this issue as soon as possible.

Looking forward to hearing from you.

Hello @ldragone,

Thank you for taking the time to provide your feedback. Our team has conducted thorough tests on the plugin and did not encounter any performance issues or increased page loading times. The plugin is designed to operate efficiently without affecting the speed of your site.

However, we understand your frustration and would like to investigate this further to ensure you have the best possible experience. Could you please share more details about your setup, including any other plugins you might be using? Conflicts with other plugins or specific configurations could potentially lead to performance issues.

Additionally, you can raise a support ticket, which will help us identify any underlying issues by checking the exact concern on your website and offering a suitable solution.

Your satisfaction is important to us, and we are committed to resolving this matter promptly.

Hello @guillaume72,

Greetings! We have resolved the issue you encountered with the plugin. A new version will soon be released that corrects the price symbol position based on the settings in WooCommerce. Please test the upcoming version and share your feedback with us.

We look forward to hearing from you.

Hello @guillaume72,

Greetings from ELEXtensions! When you install the ELEX Request a Quote plugin and create a quote list page to display the quote form on your website, WooCommerce will automatically show all available pages in the theme header. This is a default functionality of WooCommerce and does not depend on the quote icon option.

However, If you want to hide the quote list page on the menu header then you can check your theme menu settings or comment on the below code on your website.

//add_action( ‘wp_nav_menu_items’, array( self::class, ‘add_minicart_to_header’ ) , 10, 2); under the file name plugin_folder/src/RequestAQuote.php

Hope this clarifies! Please don’t hesitate to reach out to us if you have any questions.

Note – Commenting on the code might cause the quote list page to be hidden from the menu header, depending on the installed theme of your website.

Hello @tekone,

Thanks for contacting us. Yes, there are weight and dimension restrictions in the Australia Post Eparcel account for both domestic and international shipping. However, we are unable to modify our plugin to enforce these restrictions because it is integrated with Star Track shipping services, which allow for larger shipment weights and dimensions. Additionally, we have chosen not to hardcode any restrictions for Australia Post shipping services within our plugin.

I hope this clarifies things! If you have any further questions, please don’t hesitate to reach out to us.

Hello @catalanos,

We have addressed and resolved the PHP warnings on our end and will be releasing an updated version of the plugin shortly. Please let us know the test results after you check the upcoming version of the plugin.

Thanks for your patience.