ELEXtensions
Forum Replies Created
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Forum: Plugins
In reply to: [ELEX WooCommerce Catalog Mode] html code appearing in buttonHello @philippereynes ,
Greetings! Sure, we will help you fix the HTML code visibility issue on the product pages. Please share a screenshot of the plugin settings and the complete HTML code used to customize the cart button for further analysis.
Looking forward to hearing from you soon
Hello @themassapothecary ,
Thank you for sharing the screenshots. We are not encountering the same console errors with the same setup on our end. This suggests a potential compatibility conflict with a third-party plugin. Could you run a compatibility test on your site? Additionally, we suggest connecting with us through the commercial plugin support so we can gather more information and investigate the issue further.
Looking forward to hearing from you.
Hello @alexisfontana74 ,
Thank you for reaching out to us. Could you please provide details on how you have scheduled the promo rate for a later date? Specifically, let us know if you are using any third-party plugins for this functionality.
We look forward to hearing from you soon.
Forum: Plugins
In reply to: [ELEX WooCommerce Catalog Mode] button disappears, only texts leftHello @apisara2536 ,
Thank you for getting back to us. It seems the issue may be related to theme compatibility. We suggest contacting the theme developer for their insights. We appreciate your patience and look forward to your response.
Forum: Plugins
In reply to: [ELEX WooCommerce Request a Quote] Translate to GreekHello @abelale ,
Greetings, Glad to hear that our latest release version has resolved the string translation issue on your website. Kindly consider sharing a review if you are happy with the product and support.
https://wordpress.org/support/plugin/elex-request-a-quote/reviews/
Please don’t hesitate to reach out to us if the issue persists.Hello @themassapothecary ,
Thanks for contacting us. Could you please deactivate our plugin and check if the console errors still occur on your website? Also please share the screenshot of the plugin settings and the HPOS settings under WooCommerce > Advanced > Features. This will help us reproduce and address the issue on our end.
Looking forward to your response.
Forum: Plugins
In reply to: [ELEX WooCommerce Catalog Mode] button disappears, only texts leftHello @apisara2536 ,
It appears to be a theme compatibility conflict on your website, causing text to display instead of a button on the product page. Please switch your site theme to the default WooCommerce theme to run a compatibility check and see if the issue persists.
If the problem continues, please raise a support ticket under the commercial plugin so we can gather more information to investigate the issue.
Looking forward to hearing from you.
Hello @tinapod,
Greetings! It appears you are using the premium version of the ELEX DHL shipping plugin. Please raise a support ticket under the commercial plugin to address the issue.
We look forward to hearing from you soon.
Forum: Plugins
In reply to: [ELEX WooCommerce Catalog Mode] button disappears, only texts leftHello @apisara2536
Greetings from ELEXtensions!
Please let me know if you are using the ‘Remove Cart’ button option or the ‘Customize Add to Cart’ button option on your website.
- If you are using the ‘Remove Cart’ button option, it will simply remove the cart button and display the custom text.
- If you are using the ‘Customize Add to Cart’ button option, it will replace the ‘Add to Cart’ button text with your custom text and display the button on the shop and product pages. Please note you need to save the redirection URL to redirect the users to some other page otherwise the customize button still works as a cart button.
I have attached a screen recording for you to look over.
https://www.awesomescreenshot.com/video/28834367?key=5f619f6bb4754d71404b831843302a88
Looking forward to hearing from you soon.
Hello @cowalenciawebs
We couldn’t replicate the issue on our end, and it may be related to your website’s theme. Could you please run a theme compatibility test. Also recommend you to submit a support ticket for the commercial plugin so we can gather more details to investigate further.
Additionally, the provided code will not affect the visibility of role-based discounts on product searches, as it only disables the discount on the WooCommerce product list page from the backend.
We look forward to hearing back from you soon.
Forum: Plugins
In reply to: [ELEX WooCommerce Role Based Pricing] Role price not visibleHello @mohin009 ,
Based on the screenshots you shared, it looks like you’re setting up role-based pricing for multiple roles, such as administrator, member, and others. Can you confirm if you’re able to see the role-based pricing when logged in as an administrator? I couldn’t check the pricing for the unregistered role because I’m browsing your website as a guest user, and it appears that role-based pricing hasn’t been added for unregistered users. If you’re unable to see the role-based pricing as an administrator, I recommend raising a support ticket under the commercial plugin, as we’ll need more information to investigate the issue on your site.
Additionally, after reviewing your site, it seems you’re using a third-party plugin to display the member price, since our plugin doesn’t show the price with a “member price” title.
We look forward to hearing from you.
Forum: Plugins
In reply to: [ELEX WooCommerce Role Based Pricing] Role price not visibleHello @mohin009 ,
The plugin allows you to easily set role-based pricing for all products or individual products. Once the role-based price is properly set up, it will appear with the regular price struck out. Refer to the screenshot below for more information.
Additionally, I have reviewed your site and seems that you are using a third-party plugin to display the member price, as our plugin does not show the price with a “member price” title. Could you please share screenshots of the plugin settings and the product page settings where you have added the role-based price?
Looking forward to hearing from you soon.
Hello @cowalenciawebs ,
We have resolved the visibility of discounted prices in the quick edit view and on all product list pages in our latest release (1.4.6). In this update, we have implemented a condition in the relevant function to display the original price on the product list page and quick edit view. Please update the plugin on your website to apply these changes.
If the issue persists, please don’t hesitate to reach out to us.
Forum: Plugins
In reply to: [ELEX WooCommerce Request a Quote] Translate to GreekHello @abelale ,
Thanks for contacting us. We will be releasing a new version of our plugin that includes Greek language files to ensure everything on your website is translated.Additionally, the size of the buttons on the quote form will depend on the theme installed on your website. For any adjustments, please contact your theme developer regarding the button sizes on the form page. https://prnt.sc/DZGShyVL9TYk
Please test this upcoming new version and share your feedback with us. We look forward to hearing from you.
Hello @cowalenciawebs ,
Thank you for contacting us. Currently, this feature is not available within the plugin. I have forwarded your suggestion to the product team to check the feasibility of adding this option. I will keep you updated.