Deb Nath Utpol

Hi @frzsombor ,

Thank you for pointing that out — you’re absolutely right, the duplication of wpsr_ajax_params was not intentional.

We appreciate you bringing this to our attention. Our team will review it and address the issue in the upcoming release to ensure everything is handled correctly.

If you notice anything else or have further feedback, please feel free to let us know — we’re always here to help.

Hi @audunbk ,

You can remove that “Photo” placeholder using a small CSS snippet.

Please add the following CSS to your site (Appearance → Customize → Additional CSS or your theme’s stylesheet):

.wpsr-fb-feed-image {
display: none;
}

This will hide the image placeholder from the feed.

Let us know if you need help adding the CSS.

Hi @tatuatu ,

Thanks a lot for your detailed feedback!

A quick way to improve page speed when using multiple TikTok videos is to enable image optimization in WP Social Ninja. You can do this by going to:

WP Social Ninja → Settings → Feed Settings → TikTok Settings → Enable “Optimize Images”
Then, in Advanced Settings → Optimize Image Format Type, select WebP.

This will serve optimized thumbnails automatically, reduce page size, and improve loading speed.

We’ve noted your feedback and will continue working on further performance improvements—it’s really valuable to us.

Have a great day!

Hi @7thcircle ,

Thank you for confirming the settings and clearing the caches. Since the issue occurs intermittently, it might be related to how the feed is being cached or rendered, especially with Redis and page caching involved.

To further troubleshoot Could you temporarily disable Redis/page caching on one site and check if the issue persists?

Thank you for your patience.

Hi @7thcircle ,
You can display 4 or 5 images in a single row by adjusting the settings in the Template Editor.

Navigate to: General → Template → Number of Columns

From there, set the number of columns according to your preference, and it will display the images in one row as configured.

If the issue still persists after updating the Number of Columns setting, please share your site URL so we can investigate further and help resolve the problem.

Thanks

Hi @webportal

Yes, you can fetch feeds from multiple social platforms using WP Social Ninja, even if you’re not the admin of those pages—depending on the platform and connection method. Here’s how it works:

Facebook & Instagram:
You can manually connect feeds using our Access Token Generator tool—just visit our site to generate the access token.
For example, a page admin can generate the token and share it with you.
However, if you want to connect feeds directly through your own account, you’ll need managerial access to those Facebook Pages or Instagram Business accounts.

YouTube:
To display YouTube feeds, you simply need to enter a valid YouTube Data API key.
You don’t need to be the owner of the channel—just make sure the channel is public.
You can connect using the channel ID, username, or handle (@name).

TikTok:
For TikTok, the account owner must authorize the connection by logging in through the TikTok login popup.
Feeds will only work for authorized accounts, and this login must be done via the actual TikTok account you want to fetch from.

Let us know if you have any other questions, we’re happy to help.

Thank you.

Hi @ciaoweb ,
Thank you for reaching out! The frequency of syncing new reviews to your Google Business Profile depends on the sync settings. To check and adjust the sync time, please follow these steps, Go to your Dashboard -> Navigate to WP Social Ninja -> Settings -> Reviews Platforms -> Google Business Profile Settings -> Check the Auto Syncing settings.

If you need to sync reviews manually, you can do so by: Dashboard -> WP Social Ninja -> Google Business Profile Configuration -> Clicking on the Manually Sync icon.

If you have any further questions, feel free to ask!

Hi @terencetansm ,

Please proceed to install the base plugin “WP Social Ninja” [see this screenshot ]. Once installed, navigate to the WP Social Ninja plugin dashboard, then click on “Platforms” and select “TikTok” to access the configuration popup box.

Please inform me if you encounter any further difficulties.

Have a great day!