Deb Nath Utpol's Replies - page 3

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Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Google Not Working

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 3 months ago

Hi @kokuryuma ,

I hope you reached our support portal and your issue has been fixed. You are requested to open a new thread if you face any issue further.
I’m marking this ticket as resolved.

Thanks.

Forum: Reviews
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Some issues with support, which were resolved

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hi @johnmatthias

Giving a bad review to a plugin for broken links is unfortunate, I just checked the reply from our support agent, and seems like both links are working fine, would you mind checking them again? Also, he must send the screenshots again as attachments if you keep the ticket open. You ended up the conversation by closing the ticket.

Also, we don’t have a trial version but we do have 14 days refund policy and this is what our agent said, giving some screenshots of the UI might not be enough to understand the whole functionalities, that’s why he mentioned it.

Though, I’d be happy to work with you to resolve your issue so that you can maybe reconsider your review.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] JS error with carousel

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hello @juregolob,

It’s a conflict in our plugin that showed up after Elementor 3.5 update. It will be fixed in the next update. You are requested to reach our support portal for the beta version.
Regarding the grid issue, you can always modify the layout using custom CSS in the additional CSS section of your theme.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] TrustPilot icon path

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hi @ritchbart,

Thanks for inform us about this issue. We already fix this issue in our dev branch. Would you please contact with our support portal, our support team will give you the beta version of our plugin.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Pre-sale question (Social Chat)

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hello @alyab ,

Thanks for your query. You can’t live chat on the website. WP Social Ninja embeds the links only. The interaction will be associated with the social profile on the dedicated site/app.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Google Not Working

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hi @kokuryuma ,

It is difficult to suspect the issue. Basically, we take the staging environment to troubleshoot any issue on our dedicated support portal. It would be much better if you reach our support as it required deeper investigation.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Google Not Working

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hello @kokuryuma ,

Sorry for the inconvenience. This is a site-specific issue as we haven’t received such a complaint yet. Would you please ensure a few things:

Please, deactivate the caching/security plugins temporarily if you have installed any. Also, check the browser console if there are any errors.

Make sure you are the admin/manager of the organization that you are trying to connect with. Also, your business must be verified.

I hope this should resolve your issue.

Thank you.

Forum: Fixing WordPress
In reply to: Error happened after I apply a new theme

Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hi @tonggallery

You can follow these steps:

1. Log into your cPanel
2. Select “FTP Accounts” under the Files area of the cPanel home screen. (This settings option location depends on your hosting, if you don’t find this setting, contact your hosting provider they can help you.)
2. Select “Change Password” in the Actions column beside the FTP account that needs a password reset.
3. Type in your new password and click the “Change Password” button.

Forum: Fixing WordPress
In reply to: Error happened after I apply a new theme

Deb Nath Utpol
(@devutpol)

4 years, 4 months ago

Hi @tonggallery ,

You may follow these instructions to solve this issue:

Step 1: Log in to your cPanel File Manager or Connect to your site with FTP.
Step 2: Go to public_html -> wp-content -> themes. You have two choices here: either rename your theme folder ex:astra-disable or simply delete it.
Step 3: If you don’t have a backup theme in your public_html -> wp-content -> themes folder already, manually download Twenty Twenty or any other theme and place its files into the themes folder.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Slider breaks DOM on mobile

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 5 months ago

Hi,

Now we are closing this ticket marking as the problem solved. You can reopen it if you need any help.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Unable to Reisze Imnages for Mobile Devices

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 5 months ago

Hi,

Now we are closing this ticket marking as the problem solved. You can reopen it if you need any help.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] jquery a must on frontend?

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 5 months ago

Hello @ricaneaga ,

Thanks for your query. This plugin has a dependency on jQuery. Most of the plugins in the WordPress ecosystem have this – even WordPress itself is dependent on jQuery. I think there is nothing additional in the plugin you have to load especially, we just call the jQuery instance from the WordPress core. Unfortunately, it is not possible to remove by now.

Thanks.

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Unable to Reisze Imnages for Mobile Devices

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 6 months ago

Hi @firestash ,

Sorry for the delay.
We had a lot of workload in the last few weeks.
Thanks for sharing your concern. We are trying to improve our plugin user experience. We will consider this in the future update.

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Slider breaks DOM on mobile

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 6 months ago

Hi @lazmo88

Would you please share your website URL so that we can check this issue?

Thanks

Forum: Plugins
In reply to: [WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Unable to Reisze Imnages for Mobile Devices

Plugin Author Deb Nath Utpol
(@devutpol)

4 years, 6 months ago

Hi @firestash

I am not sure what do you mean. Would you please share some detailed information?

Thanks

Viewing 15 replies - 31 through 45 (of 63 total)

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