deathlynotes
Forum Replies Created
-
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Remove Tumblr sharingHello @mdnava
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @mutdog
I am afraid that you will need to investigate if a plugin or the theme is causing the incompatibility.
Check if everything is updated (WordPress Core, plugins, and the theme). Then, change the theme to a default one (Twenty Twenty One, for example) and activate Jetpack.
I recommend you to check with your hosting support if you have a staging area, and make all the tests on it, to avoid downtime.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @veegs42
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @dailycdev
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Images not loadingHello @mseminatore
I am happy to help!
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] news-sitemap.xmlHello @hariorama
Glad to help!
As you can see in Google Sitemaps, it is a requirement to large sites to break the file in smaller lists.
Jetpack shows the list following these rules. You can know more about Sitemaps at https://www.sitemaps.org.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @convospanish
Glad to help!
I checked your website code and it is showing the widget script loaded, but some other asset (from the theme or a plugin) is not allowing the widget to be rendered on your front page.
I recommend you do a full backup and try to deactivate all your plugins (leaving Jetpack enabled to test the widget), activating one by one to see which one is causing the culprit.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @eve777
Regarding your question:
> Is there any way Jetpack Boost can work without enabling access to REST API?
It is not possible, because Jetpack Boost relies on Rest API to work correctly.
As you said you have Cloudflare installed in front of your site, it could be contributing to this issue.
Could you please try pausing Cloudflare as described here?
https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753
After you’ve paused it, deactivate your SeedPro plugin and retry running your Jetpack Boost.
Please, contact us back if the issues persist.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @joogostyle
I am glad to help!
I see that your site is behind Cloudflare (a CDN and DDoS protection service), which may be contributing to this issue. Can you please try pausing Cloudflare as described here?
https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753
After you’ve paused it, try again to see if the issue persists.
Let me know if you have any questions.
My best regards,
Michelle C.
Hi @elledawn
You can click to fix the Jetpack connection on the main site elyshalenkin.com and follow the instructions given.
It will help you to connect the correct domain to the Jetpack.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @cody3
I am glad to help!
I recommend you save a full site backup and make a manual upgrade via FTP, from the WooCommerce version 5.4.2 to 5.5.0 and then to 5.5.1.
You can find the old versions at https://developer.woocommerce.com/releases/
If the issue persists, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @barates
I am glad to help!
Could you test the gallery using a default theme, like Twenty Twenty-one, and confirm if the issue persists, please?
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack help page incorrectHello @velvetlounger
I am glad to help!
Could you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:
1. Go to the **Jetpack** menu in your WP-Admin dashboard
2. Scroll down to find the *Connections* area.
3. Click *Manage site connection*.
4. Click **Disconnect** and follow the prompts to complete the disconnection process.
5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.This handy guide explains the full process in more detail:
[https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Skip Image Lazy LoadHello @markk26
I am glad to help!
Your code is correct but it should be added to your theme functions.php file, not on the CSS customizer.
Could you save a copy of your theme file functions.php for backup purposes, then upload a copy with the code added to it, please?
You can follow the instructions from here, at the item Customizing Lazy Images.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @dailycdev
I am glad to help!
Could you try to install the Jetpack Beta plugin, please? It is available at:
– https://jetpack.com/download-jetpack-beta/
Go to Jetpack > Beta, and pick the “Release Candidate” option. Clear the browser cache, and check if the issue remains.
Let me know if you have any questions.
My best regards,
Michelle C.`