Sérgio L. a11n

Hi @moepolska !

Yes, you’re correct. By default, WooCommerce does not change order status to Completed unless that only products in order are virtual or downloadable.

Can you please confirm in the product settings if both Virtual and Downloadable box are not marked? Like this: https://snipboard.io/GMPReA.jpg

If both boxes are not selected, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Best,

Hi @jarvisthecarp,

Thanks for clarifying. I can see that you created a support ticket in our internal support and a new topic in the Plugin Forum.

I will mark this thread as resolved for now. Feel free to open a new thread if you have any other queries.

Best,

Hi @rodolfopaludeto,

Thanks for sending the status and the logs. From the logs, we can see that the error is being caused by the plugin Mercado Pago payments for WooCommerce: por Mercado Pago – 5.7.4

If you want to confirm, you can disable the plugin and check if the error log clears.

If so, please open a new topic at Mercado Pago plugin support forum here:
https://wordpress.org/support/plugin/woocommerce-mercadopago/#new-topic-0

I hope this information helps.

Best,

Hi @howi1976,

I’ve checked the page you sent, and every product is displaying different prices: https://snipboard.io/U6CvcS.jpg

Can you please confirm if the issue persists?

If so, since you are using our WooCommerce Subscriptions extension, you have access to our support team at WooCommerce.com.

Please contact us at WooCommerce.com > My Account > Support (https://woocommerce.com/my-dashboard/), and we’ll be able to help you further there.

Best,

Hi @jazzu,

Indeed, you’re not missing something. I tough the solution could be different, but with all the details you sent, Paulo’s suggestion is probably the best for your needs.

I’ll now mark this topic as solved. If you need further help, please open a new thread here:

https://wordpress.org/support/plugin/woocommerce/#new-topic-0

Best regards!

Hi @ohg123,

Please confirm if your tax classes are correctly created. You can refer to this doc to know how to set up tax classes:

https://woocommerce.com/document/setting-up-taxes-in-woocommerce/

If everything seems to be correctly set, please create a new ticket here:

https://wordpress.org/support/plugin/woocommerce/#new-topic-0

Best,

Hi @mazzane,

One thing you may want to check is if your caching plugin(s) are correctly configured and the cache is excluded from the checkout page:

https://woocommerce.com/document/configuring-caching-plugins/

If that doesn’t solve the issue, answering the following questions may help us diagnose what’s happening:

• Can you please explain how did you create the checkout page?
• If possible, can you also tell us the site address you’re experience this, so we can test it?
• If you’re not comfortable sharing your site address, please send us a screenshot of what you’re seeing. I’d recommend using: https://snipboard.io/

Best,

Hi @swatch360,

I’m not sure if I understand you correctly. Can you please elaborate?

What register is not to be closed?

Best,