WooCommerce Analytics

  • Resolved jornejans

    (@jornejans)


    4 years, 2 months ago

    Hi,

    when I navigate in the backend of my website to WooCommerce Analytics, none of the categories like overview, products or revenue are loading. I just get a blank screen.

    I already tried switching themes and deactivate/activate every plugin. Does not work.

    Beneath you can find the system report:

    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.macado.be
    Site address (URL): https://www.macado.be
    WC Version: 6.3.1
    REST API Version: ✔ 6.3.1
    WC Blocks Version: ✔ 6.9.0
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.2.1
    Log Directory Writable: ✔
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 256 MB
    PHP Time Limit: 512
    PHP Max Input Vars: 20000
    cURL Version: 7.74.0
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 5.7.35-38-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 6.3.1
    WC Database Prefix: www_
    Total Database Size: 453.18MB
    Database Data Size: 324.83MB
    Database Index Size: 128.35MB
    www_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_order_items: Data: 5.52MB + Index: 1.52MB + Engine InnoDB
    www_woocommerce_order_itemmeta: Data: 45.58MB + Index: 30.09MB + Engine InnoDB
    www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_actionscheduler_actions: Data: 2.52MB + Index: 1.09MB + Engine InnoDB
    stg_9eeac_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_actionscheduler_logs: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
    stg_9eeac_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_comments: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
    stg_9eeac_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_mailchimp_carts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_onlinefact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    stg_9eeac_onlinefact_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    stg_9eeac_onlinefact_ids: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    stg_9eeac_onlinefact_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    stg_9eeac_onlinefact_queue: Data: 5.32MB + Index: 0.06MB + Engine MyISAM
    stg_9eeac_options: Data: 22.52MB + Index: 1.69MB + Engine InnoDB
    stg_9eeac_postmeta: Data: 11.52MB + Index: 6.03MB + Engine InnoDB
    stg_9eeac_posts: Data: 6.52MB + Index: 0.48MB + Engine InnoDB
    stg_9eeac_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_term_relationships: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
    stg_9eeac_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    stg_9eeac_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    stg_9eeac_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_wc_order_product_lookup: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
    stg_9eeac_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    stg_9eeac_wc_order_tax_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    stg_9eeac_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    stg_9eeac_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    stg_9eeac_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
    stg_9eeac_woocommerce_order_items: Data: 0.47MB + Index: 0.14MB + Engine InnoDB
    stg_9eeac_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    stg_9eeac_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    stg_9eeac_yoast_indexable: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
    stg_9eeac_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    stg_9eeac_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    stg_9eeac_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    stg_9eeac_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    www_actionscheduler_actions: Data: 3.52MB + Index: 1.86MB + Engine InnoDB
    www_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_logs: Data: 2.52MB + Index: 0.95MB + Engine InnoDB
    www_aws_cache: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    www_aws_index: Data: 8.52MB + Index: 5.03MB + Engine InnoDB
    www_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_comments: Data: 15.52MB + Index: 11.09MB + Engine InnoDB
    www_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_icl_languages_translations: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
    www_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_strings: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    www_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_string_translations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_translations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailchimp_carts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    www_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_newsletters: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
    www_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    www_mailpoet_scheduled_tasks: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    www_mailpoet_scheduled_task_subscribers: Data: 5.52MB + Index: 2.52MB + Engine InnoDB
    www_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    www_mailpoet_statistics_unsubscribes: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    www_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_mailpoet_subscribers: Data: 0.47MB + Index: 0.67MB + Engine InnoDB
    www_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_subscriber_segment: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
    www_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_onlinefact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    www_onlinefact_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    www_onlinefact_ids: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    www_onlinefact_orders: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    www_onlinefact_queue: Data: 6.85MB + Index: 0.08MB + Engine MyISAM
    www_options: Data: 11.47MB + Index: 1.48MB + Engine InnoDB
    www_postmeta: Data: 77.61MB + Index: 38.13MB + Engine InnoDB
    www_posts: Data: 8.52MB + Index: 1.45MB + Engine InnoDB
    www_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_shopmagic_guest: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    www_shopmagic_guest_meta: Data: 2.52MB + Index: 0.45MB + Engine InnoDB
    www_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_termmeta: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    www_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_term_relationships: Data: 0.30MB + Index: 0.17MB + Engine InnoDB
    www_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_usermeta: Data: 7.52MB + Index: 5.03MB + Engine InnoDB
    www_users: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
    www_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    www_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    www_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_customer_lookup: Data: 0.39MB + Index: 0.23MB + Engine InnoDB
    www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_product_lookup: Data: 6.52MB + Index: 6.06MB + Engine InnoDB
    www_wc_order_stats: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
    www_wc_order_tax_lookup: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
    www_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_product_meta_lookup: Data: 0.14MB + Index: 0.30MB + Engine InnoDB
    www_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wdr_order_discounts: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    www_wdr_order_item_discounts: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    www_wdr_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_order_listener: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woo_sales_country_region: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wpml_mails: Data: 36.52MB + Index: 0.00MB + Engine InnoDB
    www_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wpwc_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    www_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_yoast_indexable: Data: 3.52MB + Index: 1.30MB + Engine InnoDB
    www_yoast_indexable_hierarchy: Data: 0.17MB + Index: 0.25MB + Engine InnoDB
    www_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    www_yoast_prominent_words: Data: 0.09MB + Index: 0.17MB + Engine InnoDB
    www_yoast_seo_links: Data: 0.14MB + Index: 0.09MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 1258
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 3
    custom_order_status: 3
    dmmenu: 1
    et_body_layout: 282
    et_footer_layout: 3
    et_pb_layout: 82
    et_template: 1352
    et_theme_builder: 1
    mailpoet_page: 1
    nav_menu_item: 9
    oembed_cache: 2
    page: 61
    phoe_badge: 5
    popup: 2
    popup_theme: 8
    post: 2
    product: 948
    shipping_package: 1
    shop_coupon: 57
    shop_order: 7136
    shop_order_refund: 25
    wobd-badge-designer: 2
    yaymail_template: 11

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (32) ###

    Advanced Woo Search: by ILLID – 2.51
    Badge Management For Woocommerce: by phoeniixx – 1.3.6
    Code Snippets: by Code Snippets Pro – 2.14.3
    Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.4
    Custom Order Status for WooCommerce Pro: by Tyche Softwares – 2.1.0
    Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.3
    Divi Mega Menu: by Divi Engine – 3.3.1
    Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2
    Facebook for WooCommerce: by Facebook – 2.6.12
    Flexible Shipping: by WP Desk – 4.11.3
    Head, Footer and Post Injections: by Stefano Lissa – 3.2.2
    Jetpack: by Automattic – 10.7
    Keto Calculator: by TheRightSW – 1.3
    Mailchimp for WooCommerce: by Mailchimp – 2.6.1
    Mollie Payments for WooCommerce: by Mollie – 7.0.4
    Really Simple SSL: by Really Simple Plugins – 5.3.0
    Themify – WooCommerce Product Filter: by Themify – 1.3.6
    WC MyParcel Belgium: by Richard Perdaan – 4.5.1
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.0
    Woo Discount Rules PRO 2.0: by Flycart – 2.3.13
    Woo Discount Rules: by Flycart – 2.3.13
    WooCommerce Advanced Shipping Packages: by Jeroen Sormani – 1.1.8
    WooCommerce Pixel Manager: by SweetCode – 1.15.4
    WooCommerce Max Quantity: by Isabel Castillo – 1.5.2
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.2
    WooCommerce: by Automattic – 6.3.1
    Yoast SEO Premium: by Team Yoast – 18.2.1
    Yoast SEO: by Team Yoast – 18.4.1
    WP Downgrade | Specific Core Version: by Reisetiger – 1.2.4
    WP Rocket: by WP Media – 3.10.9
    WP Rollback: by Impress.org – 1.7.1
    WP Word Count: by RedLettuce Plugins – 3.2.3

    ### Inactive Plugins (0) ###

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #10 – /shop/
    Cart: #987467844 – /winkelmandje/
    Checkout: #987492688 – /checkout/
    My account: #987467846 – /my-account/
    Terms and conditions: #3 – /privacybeleid/

    ### Theme ###

    Name: Divi
    Version: 4.15.1
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Canceled: 15
    Oldest: 2022-03-01 11:47:41 +0100
    Newest: 2022-03-29 16:03:23 +0200

    Complete: 8,040
    Oldest: 2022-03-08 09:59:05 +0100
    Newest: 2022-03-29 19:09:23 +0200

    Failed: 196
    Oldest: 2021-07-06 15:43:17 +0200
    Newest: 2022-01-18 09:58:36 +0100

    Pending: 1
    Oldest: 2022-03-29 20:46:27 +0200
    Newest: 2022-03-29 20:46:27 +0200

    ### Status report information ###

    Generated at: 2022-03-29 19:26:36 +02:00

    Thanks in advance for checking everyone!

    Kind regards,
    Jorne

Viewing 9 replies - 1 through 9 (of 9 total)
  • Juan G. (woo-hc)

    (@judagutor)

    4 years, 2 months ago

    Hi @jornejans!

    Thank you for sharing your System Status.

    Could you please also share a copy of any fatal error log found under WooCommerce > System Status > Logs?

    Thanks!

    Thread Starter jornejans

    (@jornejans)

    4 years, 2 months ago

    Hi Juan,

    Here you can find the log:

    2022-03-30T06:40:05+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

2022-03-30T06:41:19+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

2022-03-30T06:43:20+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

2022-03-30T06:47:34+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

2022-03-30T06:55:50+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

2022-03-30T07:11:52+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

2022-03-30T07:41:08+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

2022-03-30T08:41:23+00:00 CRITICAL Uncaught Error: Call to undefined method Mollie\WooCommerce\Subscription\MollieSepaRecurringGateway::updateOrderStatus() in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php:928
Stack trace:
#0 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php(545): Mollie\WooCommerce\Payment\MollieOrder->maybeUpdateStatus()
#1 /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrderService.php(159): Mollie\WooCommerce\Payment\MollieOrder->onWebhookExpired()
#2 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Payment\MollieOrderService->onWebhookAction()
#3 /data/sites/web/macadobe/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /data/sites/web/macadobe/www/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /data/sites/web/macadobe/www/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action()
 in /data/sites/web/macadobe/www/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/MollieOrder.php on line 928

    Regards,
    Jorne

    Plugin Support Paulo P – a11n

    (@paulostp)

    4 years, 2 months ago

    Hello,

    Thanks for sharing the error log. I see some errors from your Mollie plugin there – which might not be related to the WooCommerce Analytics issue, but it might make sense to reach out to the plugin support to investigate.

    As for the Analytics issue, I would suggest you create a staging site for further testing if you don’t have one. Your host might have that feature, but you can use WP Staging as an alternative.

    Then, on the staging site:

    • set the theme to Storefront
    • disable all plugins except for WooCommerce
    • check if Analytics is working now

    If Analytics works, then there might be a conflict with your theme and/or a plugin. Activate one by one until you find the culprit.

    Let us know how it goes.

    Thread Starter jornejans

    (@jornejans)

    4 years, 2 months ago

    Hi Paulo;

    I created a staging site and the weird thing is: the analytics section is working on this one with the theme and all plugins activated.

    I tried to deactivate every plugin on the main website but that does not the trick…

    Regards,
    Jorne

    Plugin Support Sérgio L. a11n

    (@csnlima)

    4 years, 2 months ago

    Hi @jornejans,

    Do you have any caching plugins enabled on your site? I’ll recommend clearing the site cache as well as browser cache to see if that helps. Check this document for more information:

    https://wordpress.org/support/article/optimization-caching/

    Let us know if the issue persist.

    Best,

    Thread Starter jornejans

    (@jornejans)

    4 years, 2 months ago

    Hi Sérgio,

    Yes, WP Rocket is our caching plugin.

    I deleted all of the cache and browser cache, does not work.
    I deactivated every feature of WP Rocket, does not work.

    Regards,
    Jorne Jans

    MayKato

    (@maykato)

    4 years, 2 months ago

    Hello,

    Can you install the standalone WooCommerce Admin plugin and see if that fixes the issue for you?

    You can download WooCommerce Admin here: https://wordpress.org/plugins/woocommerce-admin/

    Thread Starter jornejans

    (@jornejans)

    4 years, 2 months ago

    Hi Maykato,

    That seems to work! Thank you for your help!

    Regards,
    Jorne

    MayKato

    (@maykato)

    4 years, 2 months ago

    Hi @jornejans

    Glad to hear it works 🙂 I’m marking this thread as resolved now. If you have any further questions, feel free to create a new topic!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘WooCommerce Analytics’ is closed to new replies.