Jason Crouse

Hi Mike,

I’m afraid that your specific configuration is not compatible with User Overview. The add-on needs to join (as SQL JOIN) the wp_users table, which in your case is local to the server, with wp_slim_stats, which you’re hosting on AWS. That will not work, as far as I know.

Best,
Jason

Hi @mrmaton04,

sorry for the inconvenience. Would it be possible for you to ask your provider to give you access to the web server error log? This would give us a way to narrow down the issue. You can also contact us at http://support.wp-slimstat.com

Thanks,
Jason

Hi,

The map is indeed displaying the 50 most recent page views. We thought it would be confusing and just bad UX design to display hundreds of dots on the map. We are considering making the amount of dots a parametric value that admins can customize in the settings.

Keep in mind that you can always change the time range to see what the map looks like for another day.

Thank you for your feedback!
Jason

Hi @thefriendlancer,

thank you for taking some time to do this, it really helps us understand what our user community wants.

1) This is already available in the settings ( Slimstat > Settings > Reports ), with the option “Expand Details”. Let me know if that’s what you were looking for.

2) Over time, we’ve received feedback from both sides: those who like the interval approach, and those who like the two dates. With our current approach, we feel it’s more intuitive to specify ranges: October 25 is just October 23 + 2 days. Especially for long time ranges, people prefer to say “the last X days” instead of from X to Y. However, if we get more requests to switch our approach, we will definitely consider it.

Best,
Jason

Dear @liwslust,

thank you for your feedback. It is very helpful to allow us to improve our code. Let me address the two issues you point out:

1) This could be because of filters or other settings that are preventing the tracker from identifying those pageviews. Are you currently using Slimstat in Client or Server mode? (see Slimstat > Settings > Basic) I suspect you’re using Client mode. Users nowadays install browser extensions that prevent trackers like Slimstat from doing their job. I would recommend switching the tracker to Server Mode to improve its accuracy.

2) Slimstat, as far as we know, is fully compatible with Cloudflare and other cloud caching solutions. Please make sure you’re not using any Javascript optmizers (WP plugins) that might interfere with our tracker. Again, switching to Server Mode should take care of this issue for the most part.

One quick note about our competitors, since you bring them into the conversation: please consider all the other features available in Slimstat that are currently not implemented in WP Statistics: a realtime access log with a granular filter bar that allows you to drill down your metrics in a quite flexible way; customizable reports and widgets available on the front-facing site; a plethora of premium add-ons to further extend the plugin’s capabilities; optimized code and memory usage (have you noticed how many people complain about WP Statistics’ memory usage?); a top-notch support with a 4.8 average rating. Sure, you’re free to switch to other tools. And I can only thank you for spending some time writing your message. Our users are our best resource!

Take care,
Jason

Hi,

It looks like you are using a quite old version of one of our premium add-ons. Please contact us at support.wp-slimstat.com with your license key to get a download link for the latest version.

Best,
Jason

Hi, you may want to use our premium add-on to fix this issue:

https://www.wp-slimstat.com/downloads/firewall-fix/

Best,
Jason

Hi Victor,

you may want to upgrade to the latest version (4.7.5.1), which includes a workaround for the “Forbidden” error.

Best,
Jason