Support » Plugin: Slimstat Analytics » There was an error downloading the MaxMind Geolite DB: Forbidden

  • Resolved thefriendlancer

    (@thefriendlancer)


    Hi Support,

    We are experiencing the issue on installing Geolite DB.
    We tried uninstalling, deleting the plugin, and re-installing.
    The plugin was successfully installed and activated but everytime we do an “Install Geolite DB”, it is always returning “There was an error downloading the MaxMind Geolite DB: Forbidden”.

    We also tried what was suggested on the other ticket which has already been marked as resolved, where we uploaded the “GeoLite2-Country.mmdb” file to /wp-content/uploads/wp-slimstat/ folder but it is not working still.

    Has our server or IP address been blocked by the GeoLite server?
    Is there any way we can verify this.

    We suspected we have been banned as we recently installed Slimstats plugin and have the Geolite DB installed too to hundreds of our sites.

    Please help.

Viewing 15 replies - 1 through 15 (of 18 total)
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    Plugin Author Jason Crouse

    (@coolmann)

    Hi @thefriendlancer, if ec1warc1’s instructions are not sufficient to get you going again, please contact us at http://support.wp-slimstat.com and we’ll do our best to help you!

    Happy New Year,
    Jason

    Thread Starter thefriendlancer

    (@thefriendlancer)

    Thanks Jason and ec1warc1 for the responses.
    I tried it and it did work on one of the sites I tested.
    So I needed to create a tmp folder, copied the DB file, and chown(ed) it – though when I did it the 2nd time, I did not do the chown – and it still works and can see the GeoLite DB installed and working.

    However, the problem is, we have already installed Slimstats plugin to hundreds or more than a thousand sites that we maintain (via InfiniteWP).
    Some sites have GeoLite DB working, but a huge percentage have this issue – let us say more than 60%.

    Does that mean we need to go through all those sites, and copy the DB file, and chown for each site’s folder?
    Does the plugin’s GeoLite installation has an issue and unable to set appropriate permissions or ownership?
    If so, will that be addressed in a future version of the plugin?
    If there will be a fix in the future, I believe we can just wait instead of us manually installing GeoLite DB for all our sites.

    Plugin Author Jason Crouse

    (@coolmann)

    Hi,

    are all these sites hosted on the same server? You can use one of our hooks to change the path where Slimstat should be looking for that file. You could create a shared global folder that all your WP installs will reference. Would that work?

    Jason

    Thread Starter thefriendlancer

    (@thefriendlancer)

    Hi Jason,

    Thanks for the suggestion.
    The sites are on three different servers.
    RE the hook, you mean we’ll add it in all the site’s theme or wherever is easiest?
    I am afraid it will still be a huge task to go through all the sites, and add the hook.

    Sorry, but it is still not clear to us what the is. Will there be fix coming soon for the plugin that will fix mbdb downloading/ownership issue?
    If there is, we can just probably wait, but will there be an ETA for the new plugin version?

    Thanks!

    i am getting this same problem. uninstalled and reinstalled, same problem. since i don’t chown will you be updating the plugin to fix this problem?

    Same here, some virtual host on one server.
    But this workaround is ok:
    https://wordpress.org/support/topic/cannot-install-geolite-db-forbidden/#post-9832834

    Plugin Author Jason Crouse

    (@coolmann)

    Hi all,

    we are testing a workaround for this issue. According to an official statement from MaxMind, “It is true that we will occasionally block an IP if we detect an excessive number of downloads for our free GeoLite databases within a 24 hour period, and typically, waiting 24 hours before attempting another download will resolve the issue. However, there have been some known issues recently with some WordPress plugins, which seem to be causing such a high number of GeoLite download requests that Cloudflare has been blocking downloads with WordPress user agents on and off.”

    If you would like to test our workaround, please contact us at http://support.wp-slimstat.com so that we can send you a link to download the beta.

    Best,
    Jason

    Thread Starter thefriendlancer

    (@thefriendlancer)

    Thanks Jason.
    I think the issue is no longer about MaxMind blocking our IPs, as the issue has already spanned for almost a week, and I just tested it again now, but the issue is still there.

    I have sent a request for the beta version to the support link you provided with a subject “Request for download for beta RE “error downloading the MaxMind Geolite DB: Forbidden” issue”.

    Hopefully we’ll get the beta version soon.

    Plugin Author Jason Crouse

    (@coolmann)

    Hi,

    I just sent you a link to download the beta. Keep us posted.

    Jason

    Thread Starter thefriendlancer

    (@thefriendlancer)

    Thanks Jason for providing the beta plugin package.
    I have tested it and on a new site and installed the beta plugin, and GeoLite DB was successfully installed, which is good!
    However, when I looked at the stats to test if the logs are indeed getting the the location, but all the graphs are empty. Is it because this is just beta and it will be fixed later on the actual package? And I’ll just test the GeoLite DB installation for this?

    Plugin Author Jason Crouse

    (@coolmann)

    That’s strange, and it should not be related to the geolocation issue. Can you try and clear your cache, and also check the browser console for any JS errors that might be related to the charts not showing?

    Jason

    Starting 18-01-13 05:47 the countryflags disappeared in slimstat. Downloading GeoLite errors Forbidden. Website with little traffic but the 18-01-12 there was a burst from the USA, so I will block them for some time.

    Plugin Author Jason Crouse

    (@coolmann)

    Hi Victor,

    you may want to upgrade to the latest version (4.7.5.1), which includes a workaround for the “Forbidden” error.

    Best,
    Jason

    Works. Thanks.

Viewing 15 replies - 1 through 15 (of 18 total)
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