cookiebot
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Hi @team76
Thanks for reaching out!
You should be able to fix the issue by choosing manual in the Cookie-blocking mode setting
Hi @dan14
Thanks for reaching out!
We just switched to a CDN provider which on average has reduced latency for all visitors by half. There seems to be an issue with gzip compression, cc.js is decompressed while uc.js is compressed. We are working with them on fixing the issue.
Switch to “manual” blocking mode if the auto-blocking feature is messing your site up.
… I had already consented to all cookies, so shouldn’t I have been seeing all content anyway?
If you have given consent to everything, then the tags should not be blocked. If this appears to be an issue, I suggest you provide us with a link to a page where we can reproduce the behaviour. You can do so either here or through our wp support email: wpsupport@cybot.com.
Please also take a brief look at, because they more or less have the same issues as you.
https://wordpress.org/support/topic/social-icone-fb-disappeared-after-new-script/
https://wordpress.org/support/topic/reference-errors-slider-not-loading/
Hi @technovore and @anette777
Thanks for reaching out!
This is actually not a bug. The latest release will block any tags that track the visitor, if the visitor has not given consent for that kind of tracking. This enables you to become fully compliant with the GDPR and ePR.
This may mess up your site, if the images you use are trackers in disguise. In this case we advise that you use placeholders, as described in our “how to show and hide content based on the visitors consent” guide.
If you would like to use Cookiebot as it was before this release, you can select “Manual” in the Cookie-blocking mode setting. See following image: http://prntscr.com/p73s77.
As always with new features, it is best to try them out in a development environment, before using them in production. Same goes for the automatic cookie control.
Hi @thebigbang,
Thanks for reaching out!
As per your other question in this thread:
I want to respect the GDPR but I want also that the social buttons of facebook appear always on my site. Can you help me?
Since the social icons are tracking your visitors, you can’t display the buttons AND be compliant, if your visitors did not consent to that kind of tracking.
What you need to do, is to use placeholder icons, which will be visible if proper consent has not been given.
See the guide on how to hide and show content based on the visitors consent.
Code example:
<div class="cookieconsent-optin-marketing">This content is only visible when the visitor has consented to marketing cookies.</div> <div class="cookieconsent-optout-marketing">Please <a href="javascript: Cookiebot.renew()">accept marketing cookies</a> to view this content.</div>You need to play around with the different classes that are available.
The class that you need for your social icons are:
.cookieconsent-optout-marketingand.cookieconsent-optin-marketingYou would probably want to show the placeholders if marketing consent has not been given, otherwise you want to show the real icons.
If you need further instructions, please provide a jsfiddle with what you have already tried, so that we can see why it is not working.
Hi @thebigbang,
Thanks for reaching out. You have already opened a wordpress support thread, so let’s stick to that one instead. We will reply shortly, thanks for your patience.
Hi @davidmcc3,
You can display the banner again by calling
Cookiebot.show();through javascript.See our developer guide for more details: https://www.cookiebot.com/en/developer/
Thanks for reaching out, and sorry for the slow response.
The latest release, 3.0.0, introduced a ground-breaking new feature, that allows automatic cookie-blocking, based upon the results of our latest scan of your website. It automatically blocks all tags that set cookies, unless the visitor has given proper consent for the kinds of tracking the the tags perform.
If this new feature is breaking your site, you can switch back to the old way of implementing cookie-control, by selecting “manual” instead of “auto” under the Cookie-blocking mode setting.
See this image: http://prntscr.com/p73s77
Note that if you choose “manual”, you may want to investigate what to do about the images that were missing in “auto” mode. The images are most likely missing because they are pixels which enable tracking of your visitors.
See more information on how to hide and show content based on the visistors consent: https://support.cookiebot.com/hc/en-us/articles/360003812053-Hide-and-show-content-based-on-the-visitor-s-consent
- This reply was modified 6 years, 7 months ago by cookiebot.
Glad to hear that. You’re welcome 🙂
Hi @kevinz89,
It seems that last time we scanned your site was on the 5th of September. Since then you may have added new cookie setting tags which we are not aware of, because we by default scan once per month.
Could we get you to request a re-scan of your site, and verify if the correct cookies are being blocked, after the scan is complete?
You can request a new scan by pushing the “Scan domain now” button on the Cookies page: https://manage.cookiebot.com/goto/cookies
- This reply was modified 6 years, 8 months ago by cookiebot.
Hi @nicoladev
Thanks for reaching out.
Just checked your banner, and it shows GA cookies.
See this image: http://prntscr.com/p4u4cf
Let us know if you have further questions 🙂
- This reply was modified 6 years, 8 months ago by cookiebot.
Bug should be fixed now. Could you refresh your cache and verify that it works as supposed? 🙂
Thanks @kevinz89
We believe that we have found the issue and are working on fixing it ASAP.
Will keep you posted here!
We have found the bug and are working on fixing it. Will keep you posted in here.