Brandon Olivares

@webby1973, since we didn’t hear back from you, we assume that your problem has been fixed and we can mark this ticket as resolved. If we are wrong, please reopen the ticket and provide more information, so we can help to find a proper solution for you! 🙂

@simplexcreations, since we didn’t hear back from you, we assume that your problem has been fixed and we can mark this ticket as resolved. If we are wrong, please reopen the ticket and provide more information, so we can help to find a proper solution for you! 🙂

Hi @siniztr,

The FTP functionality is pretty simple. It directly calls ftp_connect. If ftp_connect fails, then you get the error message. The warning message means that PHP was unable to resolve the domain name, which could point to a DNS problem.

If you’re comfortable with PHP, I invite you to create an empty PHP file that just contains something like this:

<?php
var_dump( ftp_connect( 'yourdomain.com', 21 ) );

Where yourdomain.com is the FTP host.

If BackWPup is having problems connecting, then this, too, should also fail. If it doesn’t, then indeed there is something deeper to look into. But if it does, then the error is not with BackWPup.

@carloswagner, I do not recall seeing a support ticket from you in regards to the issues you were experiencing. I am sorry you had issues with the database backup, but we’re more than happy to help you explore why this might be happening. Many users are using this feature without error, so it may just be a particularity of your system or data. Can you clarify exactly what kind of issue you were experiencing?

Hi @syzygist, I’m sorry for the issue you’re experiencing. class-discount-widget.php should be included in the download. Can you try downloading the latest version and reinstall?

This wasn’t today, but earlier this week. There were perhaps 5 minutes when the new file wasn’t included, and this was an oversight on our part. But it was quickly fixed. I’m guessing you got the file within that small window of time.

@amosb, since we didn’t hear back from you, we assume that your problem has been fixed and we can mark this ticket as resolved. If we are wrong, please reopen the ticket and provide more information, so we can help to find a proper solution for you! 🙂

@mealto, since we didn’t hear back from you, we assume that your problem has been fixed and we can mark this ticket as resolved. If we are wrong, please reopen the ticket and provide more information, so we can help to find a proper solution for you! 🙂

Hi @rfollett, yes that is okay. We modified a few files to change the dashboard messages, without changing the version number. I’m assuming that’s what it is detecting.

If we were able to help with our answer, please mark this ticket as resolved. Otherwise, let us know if you need further support and we’ll be happy to help! 🙂

If you are happy with our free plugin and support, please make us happy and take 30 seconds to leave a review. 🙂 We’d really appreciate that.