Brandon Olivares
Forum Replies Created
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Thanks @mrlaw, I’ve received that and will take a look soon.
@chekki, it should be early next week.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Error on backup attemptHi @elitewebservices, since you have not responded to this in some time, I will mark this as resolved. If you are still having this issue, please let us know and we are happy to help.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] 3.4.0 bugs@przema, the bug you reported has also been resolved in the next release, which is coming within the next few days. Thanks for your patience.
@tonvandervalk66, since we’ve not heard back from you in a while, I’ll close this topic. But if you are still having the issue, feel free to let us know and provide more information.
Hi @dsl225, all backups made prior to 3.4.0 must be manually deleted. If your backups after 3.4.0 are not being deleted, that is a bug and will be fixed in the next release. I hope that clarifies things.
@elurie, sorry about the delay in response. Is this error still happening?
The SIGTERM is generally from the server killing off the script because it’s running too long, so ensure the maximum script execution time under BackWPup > Settings > Jobs isn’t too high.
Are you using this with Dropbox? I’ve seen this happen if you have run out of storage, so verify that this is not the case as well.
Hi @rootstone, this is an error with curl and how it is compiled on your host.
My recommendation for this type of situation is to disable wp_cron, and running it manually with php in a cronjob.
You can disable wp_cron by putting this in your wp-config.php:
define( 'DISABLE_WP_CRON', true );Then create a cronjob to run say every 10 minutes or so, with something like this:
cd /home/username/public_html; php -q wp-cron.phpYour host should be able to provide more details on exactly how to set that up, but we’re happy to answer your questions.
Hi @marc1980, sorry for the delay in responding. This bug has been fixed in 3.4.1. If you’d like the fix ahead of time, I’ve posted it here. It should be pretty simple to apply.
Let us know if you need anything else.
@bbhank, it has been fixed. All known bugs in 3.4.0 have been fixed in 3.4.1. But there are always special considerations. If we cannot investigate why it’s not working for you, then we cannot discover why it might not be working.
Your policy is your choice, but from here there are three ways forward:
- Use the free plugin, and if there are errors, work with us to debug why it’s not working for you.
- Purchase the pro plugin and get more direct support so it’s guaranteed to be fixed for you, generally within a day.
- Move on and use another plugin.
But telling us to fix it, then not actually cooperating to allow us to do exactly that in your particular situation, is not helpful.
I’m sorry we could not provide what you were looking for, but if you need support let us know in this thread, or start a new topic. However I don’t want to continue hijacking this particular thread with a debate on software policies.
@bbhank, the plugin does work out of the box. While some users get the warning you mentioned, it is generally because their maximum execution time is set too high. Once they set that to a lower level, it works.
But there is likely something in your particular environment that is not compatible, or requires a different setup. That is going to happen with any program.
I’m sorry to hear you’ve moved on. We’re happy to help if you choose to continue with BackWPup.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Avert with the directory listHi @lysithee, yeah that sounds like the reason. Which page are you getting this error on?
@bbhank, again I know you’re frustrated, but I’m trying to help you debug. I’m not saying it can’t function normally, but I’m trying to go through the debug steps so we can see what is wrong.
If you don’t want to do that, then you can contact us and we’ll be happy to investigate directly. It’ll require access to a WP user with the BackWPup Admin role, and FTP access.
Or you can answer the debugging questions here to give me a better idea of what is going on.
@bbhank, can you ask your host whether background processes are permitted, and what the allowed execution time is?
Do you have SSH access? You could see if running it via wp cli works if so.