aetta
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Bugg 10+ variations images galleryHi @quentinh!
To help me diagnose it, can you a conflict test a try? I am asking this because this kind of problem is usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.
You can find a more detailed explanation on how to do a conflict test here.
If after doing this, you’re still having issues with that, can you share a copy of your System Status report, please?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
All the best,
This is, usually, handled by your theme and its Stylesheets. Depending on your theme, you can achieve this using some CSS codes.
This is a bit out of scope for us, but if you want to us take a look, share a sample link of your site and the font size that you want to apply to it.
On the other hand, the best solution should be directly reaching out to your Theme developer, they will be happy to help you out with this customization!
All the best!
Forum: Plugins
In reply to: [WooCommerce] Thank page url for emailI checked the other thread, and it looks like you’re using the Bookings and Appointments For WooCommerce Premium plugin.
As mentioned on the other thread too, this kind of customization is a bit out of scope for us, but checking that plugin functionality, it seems to be using an order-received endpoint in your checkout page.
I would recommend checking it out directly with the plugin developer.
Something important to keep in mind is that WooCommerce don’t come with a native Thank you page, so it’s usually added with a plugin or with some custom codes.
Regarding the email templates, you can find them all by navigating to your:
WordPress Dashboard > WooCommerce > Settings > Emails, there are specifically templates for Completed orders, Canceled orders, refunded orders and many others!
You can also customize them. Here’s more details: https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/
All the best,
Forum: Plugins
In reply to: [WooCommerce] Checkout -> We are not ready yet subscribe to be notifyHi @andreaspag
If I understood you correctly, you’re looking for a pre-order solution, isn’t it?
If so, you can achieve this using an extension like this one:
https://woocommerce.com/products/woocommerce-pre-orders/
If you have pre-sales questions about this extension, you can ask them here:
https://woocommerce.com/my-account/create-a-ticket/
Let us know how it goes! My very best,
Forum: Plugins
In reply to: [WooCommerce] Bundle Add to cart codeHi @jayjay10110
Are you using this WooCommerce extension?
If so, you can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
My very best,
Forum: Plugins
In reply to: [WooCommerce] Best way to build mixed bundlesHi @susannezn
As mentioned by Igor above, you can try the extension below, if I understood you correctly, this is exactly what you’re looking for:
https://woocommerce.com/products/product-bundles/
All the best,
Hi @xabdu
This is a bit out of scope for us, but I noticed that you have asked it here too:
Have you tried the solution posted there? Changin the hook priority should do the job as mentioned there!
All the best,
Forum: Plugins
In reply to: [WooCommerce] Show numbers of reviews on the store pageHi @maxence1502
The code seems to be correct, trying it with a different theme, works like a charm. So, I believe it is handled by your theme. I’d suggest checking this out directly with your theme developer.
But the (1) is below the stars, how to put that on the same line ?
This is also handled by the CSS stylesheet of the Flatsome theme, but you can try some tweaks like this:
.star-rating { float: left;} .price-wrapper .price { clear: both; }Let us know how it goes! All the best,
- This reply was modified 4 years, 3 months ago by aetta.
Forum: Plugins
In reply to: [WooCommerce] Thumbnail uses original imageHi @johnsyin97
Can you try switching your theme from OceanWP to Storefront just for testing purposes?
You may need to purge all your cache (site and on the server-side) again.
Let us know how it goes!
Forum: Plugins
In reply to: [WooCommerce] Is thank you page permanentCan you share with us how are you adding a Thank you page to your store?
Usually, the users add it using a plugin or with a custom code, and add something like: “Thanks for shopping with us!” So it’s usually a static page with no purchase details.
If applicable, a screenshot is always helpful to better visualize it!
You can try the tool below to paste a screenshot and then share the link with us!
Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
I hope to hear from you soon!
Forum: Plugins
In reply to: [WooCommerce] Shipping Suddenly Sort by Price?Hi @loyukfai
To clarify it a bit better, can you share an example of what you’re seeing or maybe the steps to reproduce it on our side?
If you want, you can share a screenshot with us, using this tool or any other tool that you like:
Also, after sharing more details, could you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Once you’ve done that, paste it here in your response.
I hope to hear from you soon! All the best,
Forum: Plugins
In reply to: [WooCommerce] Shipping price is not visible in English versionIt sounds like a staging site would be a good idea.
If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.
You can then, switch your theme to Storefront as my colleague requested above without affecting your live site!
Let us know how it goes!
Forum: Plugins
In reply to: [WooCommerce] Woocommerce shop page not indexed because of robotsI can see that your <head> element is coming from something named Dynamic Avia, which seems to be a feature of your Enfold theme.
I’d recommend changing your theme to the Storefront theme as mentioned above and purging all your caching files.
After purging them all, you may need to reach out to your hosting company to double-check if they are using some kind of caching system on their side too.
If it doesn’t work, I’d recommend setting up a staging site.
If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.
And then, using the Storefront theme with only WooCommerce enabled, share with us a new System Status report (make sure the site is public, so we can access it too).
Let us know how it goes! My very best,
Forum: Plugins
In reply to: [WooCommerce] Menu all products WPHi @yapp12
It seems that you’re getting a 500 internal error when navigating on the WordPress dashboard, is that correct?
We may need to figure out where it coming from, can you access your WooCommerce error logs, to see if it’s coming from WooCommerce?
To access the WooCommerce Fatal Errors log:
- Go to WooCommerce > Status > Logs
- Choose a log from the drop-down labeled fatal-errors.log
- Click View
If it’s empty, you can try to check your WordPress error logs. This is a bit out of scope for us, but you’ll need to:
1. Enable the WP Debug mode;
2. Access the file using an FTP client;Here’s a tutorial about checking it out: https://www.wpbeginner.com/wp-tutorials/how-to-find-and-access-wordpress-error-logs-step-by-step/
Let us know how it goes,
Forum: Plugins
In reply to: [WooCommerce] Customers creating new accounts for new couponsHi @rob19805
You can check if the shipping address already exists with a custom code. However, you may need to check your business rules.
I mean, preventing a user from using the same billing address, should work in your case? If the user moved out from that address, so a new user that moved into that address won’t be able to purchase from you.
This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone can chime in to help you out.
If everything fails, I’d go with my colleague’s suggestions, and check out this resource:
https://woocommerce.com/customizations
For some tailored solution!
My very best,