Hi @strictlysocialnz
Since your site seems to be running well, it may be related to your WordPress installation.
It’s a bit out of scope for us, but you can try to access your WordPress log files, to see if an error is generated there.
If you know OR are comfortable doing that, you’ll need to:
1. Enable WordPress Logs on your site (if it’s not yet);
2. Check the log file using an FTP client;
Here’s a quick step-by-step by doing both items above with some handy alternatives.
You can always reach out directly to your hosting company to check the logs for you! They’ll be able to enable them and check it for you!
Let us know how it goes! My very best,
Hi @simpleapothecary
Thanks for sharing your System Status Report with us!
Just to clarify it a bit, when you say:
Instead they’re being lumped into tax codes they don’t belong in, ie a sale to Reno, NV is currently being lumped under the tax code for Riverside County in California.
I am assuming that you have a different tax rate for Reno, NV, and Riverside, CA, is that correct?
Are those taxes applied on your Tax tab pointing to their own zip code? You can check all your taxes by navigating to:
WordPress Dashboard > WooCommerce > Settings > Tax, there you can double-check your Standard Rates, Reduced rates, and to which zip code they’re applied.
If everything seems correct, can you share a full screenshot of your tax settings with us? You can use this tool, to paste and share the link with us:
https://snipboard.io/
Also, just as a side note, keep in mind that we’re not tax professionals so our advice is how to use our software. For specific advice when it comes to what or when to charge tax/VAT/GST etc, we recommend consulting with a tax professional or an accountant on what may be your best options.
I hope to hear from you soon! My very best,
Hi @burnstuff
The code seems fine! To help us diagnose it better, could you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Once you’ve done that, paste it here in your response.
All the best,
Hi @wuspum
Here’s a discussion about it, and a filter example that you can try:
https://github.com/woocommerce/woocommerce/issues/23584
If everything fails, I’d recommend, as my colleague mentioned above, joining the community at the WooCommerce Facebook Community group or the #developers channel of the WooCommerce Community Slack.
All the best!
Hi @silina
Thanks for sharing that with us! What I am seeing here is a bit different from your screenshot.
This is the site link that you shared, is this correct?
If so, you can see that from my screenshot, the SKU number and Categories are below the Add to Basket button.
From your screenshot, they are above the button! This makes me believe in some caching issues, can you give the following a try, please?
- Try using a different browser or connection to see if the behavior remains the same. Make sure to disable any browser extensions you may be using too.
- Clear your browser’s cache, you can read more about it here: https://wordpress.org/support/article/i-make-changes-and-nothing-happens/
- Update your browser to the latest version.
- Purge the cache from your WordPress staging site, and check with your hosting company if they have any caching system in charge to be purged too!
This is a bit out of scope for us, but it really seems to be a caching issue!
Let us know how it goes! My very best,
Hi @captainlootz
Just to double-check, when you set your staging site and tried to use Stripe in a test environment, is it working?
Also, have you tried with a different card and/or with a different payment method? I’m asking this because a processing error can be related to the card or the payment method.
So, to better isolate it, is it happening with all other payment methods or only with Google Pay?
And finally, have you changed your Stripe API Keys before? If so, have you made a cleanup?
You can read more about this cleanup here:
https://woocommerce.com/document/stripe-fixing-customer-errors/
Let us know how it goes! All the best,
Hi @piltdownman
Can you make it public? When accessing it, your staging site is asking for credentials.
I hope to hear from you soon! Thanks
Hi @luxfix
If the shop was created manually (outside of the plugin wizard), you will need to select the correct catalog via the Settings in the Commerce Manager.
You can also delete the catalog from there if there is more than one, or if the wrong one is associated with our site.
Also, I can see that you’re using a server-side caching system, can you reach out to your host, and ask them to double-check it? They will also need to purge them all from their side.
Let us know how it goes! My very best,
Hi @troussel
Can you try to disable your Hold Stock option?
it can be found by navigating to WooCommerce > Settings > Products > Inventory
Leave it blank to disable it.
Image link: https://snipboard.io/UlGdzk.jpg
I hope to hear from you soon! All the best,
Hi @silina! How’s it going today?
Where did you upload the image? I’m not finding a link to the image you took! Can you share with us the link again, please?
If you’re using the https://snipboard.io tool, after pasting it on the screen, you’ll need to click on the Copy to clipboard button and then paste the link on your response.
I have also checked the site link you shared with us, and this is how it opens on my end:
Image link: https://snipboard.io/hXC4TS.jpg
I hope to hear from you soon! All the best,
Hi @mimilon! 🙂 Thanks for sharing with us more details!
I noticed that you’re using on both sites, the Hello Elementor theme, so this issue may be related to your theme, and how they handle a mobile event.
To clarify it a bit more, the error you’re seeing doesn’t seem to be exactly an error, but a warning, however, it can mess up with a few things, especially if you’re integrating your site with different APIs.
What’s going on is that your site has an event listener that listens to touch input, and when it’s triggered, you can’t go ahead and just cancel it (unless you allow it).
I’m afraid that this event listener isn’t coming from WooCommerce, maybe from a plugin, theme, or from another API (like the one I can see your site is being injected with from Mercado Livre).
Fixing it is a bit out of scope for us, however, there was a discussion about it here:
https://stackoverflow.com/questions/26478267/touch-move-getting-stuck-ignored-attempt-to-cancel-a-touchmove
You can use the preventDefault() function to cancel the event if it’s cancelable.
If you’re comfortable with coding, you may be able to find it use that function, if not, I can also recommend the following places for more development-oriented questions:
Hey @bessworks
We’d love to take a closer look at your issue too, so can you create a new topic as my colleague Oyadeya mentioned above, so we can dig it too? Thank you!
@rbamm
To help us diagnose it better, can you share with us your System Status report and your Error log (if there are any)?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
For the error logs:
- Go to WooCommerce > Status > Logs
- Choose a log from the drop-down
Once you’ve done that, paste them here in your response.
I hope to hear from you soon! All the best,
Hi @scruffy1
I was able to open your screenshot, maybe it was a temporary issue!
The Clear Analytics cache button is the last one at the bottom of your screen.
Your screenshot shows until the item Regenerate the product attributes lookup table, just below it, there are 2 more (or it should be at least):
- Clear WooCommerce Payments account cache
- Clear analytics cache
Image link: https://snipboard.io/S5D2Eb.jpg
Regarding the error accessing, is this option of The most sold item from the built-in WooCommerce analytics? Can you also share a screenshot of this screen with us?
All the best,
Hi @yelenabuck! Thank you for sharing more details with us!
To help me diagnose it better, can you give the following a try, please?
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and the Stripe plugin
- Repeat the action that is causing the problem
Make sure all the checkboxes are still ticked:
And access your site using a device/browser that has the Apple Pay/Google Pay configured.
If the issue persists, share again a screenshot of your checkout/cart page, so we can visualize it better, after giving the above steps a try.
Finally, if you’re not comfortable with doing the steps above on your live store, you can consider using a Staging site.
If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.
Let us know how it goes! My very best,
Hi @blogchemistry, thanks for creating a new topic! 🙂
I’m sure it’s already on your radar, but just to clarify it a bit more, categories and tags are both default taxonomies.
That said, your theme is the one responsible to handle how it’s going to be shown (or if it’s not showing), so you may need to reach out to your theme developer to check for some custom alternatives.
Alternatively, you can give a try to a plugin like this one:
https://wordpress.org/plugins/wc-product-table-lite/
It also has built-in functionality to filter by taxonomies.
Let us know how it goes!
My very best,
