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Hi @yapp12

It seems that you’re getting a 500 internal error when navigating on the WordPress dashboard, is that correct?

We may need to figure out where it coming from, can you access your WooCommerce error logs, to see if it’s coming from WooCommerce?

To access the WooCommerce Fatal Errors log:

• Go to WooCommerce > Status > Logs
• Choose a log from the drop-down labeled fatal-errors.log
• Click View

If it’s empty, you can try to check your WordPress error logs. This is a bit out of scope for us, but you’ll need to:

1. Enable the WP Debug mode;
2. Access the file using an FTP client;

Here’s a tutorial about checking it out: https://www.wpbeginner.com/wp-tutorials/how-to-find-and-access-wordpress-error-logs-step-by-step/

Let us know how it goes,

Hi @yapp12,

As a first step, you will want to do a conflict test to see if the issue is caused by a plugin/theme conflict with WooCommerce. Here are the steps for doing a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

CRITICAL Allowed memory size of 268435456 bytes exhausted

This error is referencing a low WordPress memory limit. We recommend a WordPress memory limit of 256 MB or greater. Read more on how to increase this value here:

https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

I see logs, do I need to put debug mode and where I go to put this mode ?

Follow the steps here for debugging in WordPress:

https://github.com/woocommerce/woocommerce/wiki/Using-WP_DEBUG_LOG-to-log-errors

Also, check out Debugging in WordPress guide.

Let us know how it goes.