BluehostSupport

Good day, @808rustin , we can totally help in this case! We agree that the change of domain name from the temporary URL to the active domain name would have caused the disconnect from Site Kit. In order to regain access, you’d need to briefly switch back to the temporary URL and then update Site Kit from within. Once updated in Site Kit to the correct, active domain name, you can switch back via WordPress so that the domain is once again active in the WordPress backend. Below we’ve provided a link to this process through your WordPress account manager.

https://bluehost.com/help/article/wordpress-manual-domain-change

Hello – If you see this message, it means that there is an issue with Cloudflare, which Bluehost does use for security. It’s likely an issue where Cloudflare has detected suspicious activity with the IP address you are using. In return, this has temporarily blocked access to protect itself from attacks.  
 
Usually this can just correct itself within the system, since we do rotate IP addresses pretty frequently. Also, be sure you did not enter incorrect log-in information multiple times, as this can cause issues, or even submitting forms with unusual data. Trying a different browser or device can also sometimes resolve this issue. If you are having a lot of bot activity on your site, this can lead to the same issues as well. Since you are using a public IP address and sharing this with other people on your network, it could be that your IP is flagged and blacklisted.  
 
If this problem does not correct itself, you can also reach out to Bluehost support directly and they can assist with this or point you in the right direction. Additionally, if you are not getting the support you need via our support channels, you can reach us on social media.  

Hi, @suncoastaerials and thanks for reaching out! WordPress powers more than 40% of the internet. Microsoft, Salesforce, Grammarly, and Zoom, to name a few, use WordPress for their websites. Although WordPress is a secure content management system, WordPress websites receive regular security threats because of the platform’s popularity.

We secure our servers and do our part to make sure we have no vulnerabilities, however, if the user is not properly securing and keeping everything updated on the account you will be susceptible to infection.

Although we would not be able to remove the malware for you, our support team can run a scan for you and provide the details of the scan to you to help identify the files that are infected. Once they are identified, you would either need to download the files and clean them of the malware using 3rd party tools. We also have some helpful articles with more detailed information about how you can become infected and steps to prevent it on our website inside our Knowledgebase. You can find information on how to remove., prevent and understand malware in the information we have available.

Using security plugins is also a great way to secure your websites. Bluhost recommends Wordfence, Securi, and iThemes Security.

If you do need help removing malware, Bluehost partners with a security company called Sitelock however you are free to choose your method of malware removal. If you would be interested in speaking to one of our experts to see if this would be a good solution for you, please reach out to our support team for more information.

We put restrictions on our shared servers as changes to the server by an individual user can impact all users on the server. Root access is restricted for the same reason and to protect users on the shared environment. Some settings can be adjusted by our support team so it’s worth the call to check. 

Otherwise, if more control and flexibility to have custom settings is needed, it would be advisable to get a dedicated server or VPS hosting package which allows root access and a more customizable environment. 

Hello and good day, TedandTom! 
 
Thank you for the interesting question! In regard to the image block you are seeing for apple mail users, We have two theories on what the issue may be, and while I can’t promise a fix, we’d be happy to help however we can! 
 
1.)  Turning off “Limit IP Address Tracking” 

We did find an article on Apple’s discussions page titles “How do I get my Mail to load images automatically?”

The post describes the issue being that images aren’t being immediately displayed and requires a click to open, it may also apply to your users not loading the images at all. As a test, on your own device, you and temporarily turn this off in Wifi and find Limit IP Address Tracking in the Settings app.  
 
However, I understand that using this option may be a bit much, as you are doing this for only one app, and may wish to keep your other connections private.  
 
2.) Contact Bluehost Support and ask for a Mod Security Check 

They may be an issue with our ModSec system blocking some “suspicious looking” requests to the server. The agent will ask for your domain, and most likely with have you test sending a newsletter to your own email connected to apple mail, to see if an error or rule loads upon you opening the newsletter.  

However, there may be a possibility that no rules are being hit, and from there, further escalation would be needed to investigate what the source is.  We hope to hear from you soon!  

-Edited for Grammar

• This reply was modified 1 year, 3 months ago by BluehostSupport.

Thanks for reaching out to us. We found some useful information on Yoast’s website (xml-sitemaps-in-the-wordpress-seo-plugin/ )  that might help you move forward with your sitemap concern. If your sitemap is located at domain. name/sitemap. xml then your sitemap is not utilizing our Yoast SEO plugin, and could maybe be generated by WordPress core files or even another plugin. To check this, you could turn off/disable other sitemap plugins. You could also move physical sitemaps out of the cPanel and on to your desktop using FTP to further ensure less conflict with our plugin. A quirky thing about XML sitemaps is that they do not need to be indexed by Google to be parsed or read. You may want to toss in a x-robots-tag HTTP header (with a value of noindex, follow) to all XML sitemap responses.

This Google Support article also recommends to change https to http when submitting links within Webmaster tools as people with similar issues have reported success doing this.

You can find some more details if do a search on ‘Yoast sitemap not Submitting – Couldn’t Fetch Error – Google Search Central Community.

Hi there! We’re sorry to hear about the confusion, and we’re here to help clarify and guide you through the process of reusing your domain with Bluehost.Here’s What to Do:

1. Understand Your Domain Setup:
   • If your domain is registered through Bluehost, you can manage the DNS records directly in your Bluehost account. No need to contact WordPress for this.
   • If your domain is registered elsewhere but used with WordPress.com, you’ll need access to your domain registrar’s DNS settings to point the domain to Bluehost.
2. Update the A Record to Point to Bluehost:
   • Log in to your domain registrar’s control panel (this could be Bluehost, WordPress.com, or another registrar).
   • Locate the DNS settings or Zone Editor.
   • Update the A Record to point to your Bluehost server’s IP address. You can find the correct IP in your Bluehost account under Advanced > Server Information or by contacting our support team.
3. WordPress.com-Specific Setup:
   If your domain is managed by WordPress.com:
   • You may need to update the nameservers to Bluehost’s nameservers:
     • ns1.bluehost.com
     • ns2.bluehost.com
   • This change can take up to 48 hours to propagate globally.
4. Confirm the Change on Bluehost:
   Once the DNS settings are updated, log in to your Bluehost account:
   • Go to Domains > Assign and ensure your domain is assigned to your Bluehost account.
   • Make sure it’s connected to the correct directory where your new website files are located.

Need Further Assistance?

Our 24/7 support team is here to walk you through these steps or troubleshoot any issues along the way. Simply contact us via chat or phone and we’ll help resolve this for you quickly.

We appreciate your patience and look forward to getting your domain set up properly!