Hi @jonhgaspar,
Please share a full screenshot of the error message you are getting.
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
You can simply drag the image and drop it to generate a link to share.
Thanks!
Hi @miker333,
I see that we replied to your ticket #4748056.
Please have a look at the reply we sent you. We can continue working on this via email or live chat.
Thanks!
Hi @lestwear,
Thanks for the system status report, it looks okay.
We have seen this behavior with some sites with Turkish as Language.
Please try the solution here: https://wordpress.org/support/topic/failed-to-connect-facebook/#post-15255506
Let us know how that goes.
Best!
Hi @carasmo,
I just wanted to follow up here to see if we can work on this based on your feedback.
I understand you had some trouble with the WooCommerce Square plugin, so I wanted to reach out and see if we could get it fixed.
If you’ve decided that you don’t want to work through this any further, I totally understand. If that’s the case, please just ignore this comment. Otherwise, could you let me know what steps didn’t work as expected?
Once we have a bit more information, we are happy to help get everything resolved for you.
Thank you for your contribution!
Cheers!
Hi @patrickfr56,
Please follow my instruction above to submit a new topic on your own.
Best!
Hi @maven33,
This topic is marked as resolved. If the solution above did not work for you,you will want to create a new request.
Since you’re not the person who originally started this topic, per the forum guidelines, please start your own topic? We’ll be more than happy to help! 🙂
See you!
Hi @onuraltioglu,
We have seen this behavior with some sites with Turkish as Language.
Please try the solution here: https://wordpress.org/support/topic/failed-to-connect-facebook/#post-15255506
Let us know how that goes.
Best!
Hi @carasmo,
That’s good news. I’m glad to know you managed to fixed that.
I’m going to mark this as resolved. If you have any further questions, you can start a new thread.
Best!
Hi there,
The values of the Page and Pixel are the same.
If the values are the same, that would mean the 2 sites are pointing to the same Pixel.
Connecting 2 sites to one store on Facebook would be possible if you have different catalogs, but we cannot guarantee this long term as connection issues and sync issues are bound to arise.
Do you have 2 catalogs or just one for now?
Hi @neilrjd,
I’m sorry to hear you are having issues with the Square sync not completing.
You can disconnect and reconnect your Square account in the plugin settings to make it stop.
In regard to troubleshooting why the sync is stuck, please enable debug logging in the Square settings and. Then try another sync. If it still is stuck, we can take a look at the debug logs which would be found under WooCommerce > Status > Logs, select the Square specific debug log.
Thanks,
Hi there,
As a first step, try checking if WooCommerce Integration System User is available or not on your Facebook Business Manager.
Visit your Business Manager, and check if WooCommerce Integration System User is there:
Link to image: https://d.pr/i/PpNUG4
If it’s there, please click on the Commerce account tab, and check if the System User is added to the Commerce account (the one with the associated catalog you want to connect to with Facebook for WooCommerce):
In my example, I have it listed there:
Link to image: https://d.pr/i/Yzb8Ae
But in case it’s not listed as a user under the Commerce account, you can add it by clicking Add People, and add the integration clicking Assign:
Link to image: https://d.pr/i/qy9Jtv
Once you’ve done that, try to reconnect the plugin by clicking Get Started.
Hi @rupalu,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi there @bigdropgr,
You should be able to exclude some categories from sync from Facebook for WooCommerce version 2.4.0.
Please check your browser console via Google Chrome: https://a.cl.ly/JruxQ7N7
for any error message.
If you find any, share it with us in your next reply.
It’s possible that a plugin is conflicting with Facebook for WooCommerce.
Thanks!
Hi there @moohah,
For this specific request, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @silentkv,
Is this for the Google Product Feed extension or for the Google Listings & Ads?
To 100% sure about this, you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
Thanks!
