JetBackup

Hello,

In our product description you can clearly read and get to know all the features of all our plugin versions.
Please before installing and trying to use any free product make sure you get acquainted with its possibilities and it totally meets your expectations in order not to feel confused or disappointed by the product. We have a great number or customers who use the free version of our plugin and are satisfied with it, thus knowing what this version can give them. And the reason we have our own proprietary format doesn’t aim to force you pay us.

As for why we have our own format solution, we will bring you some very important reasons:

1) As you already know, many of WordPress based websites are hosted in shared hostings that have small execution time limit for PHP scripts. We have figured out a way to surpass that issue thanks to our reloading mechanism, and that could not be possible if we didn’t have our own format.

2) Migration procedure is fully automated. Checkout all the other plugins and you’ll notice, that all of them ask you to enter find/replace pairs for migration. This solution surpasses all this steps and makes your life easier when you want to migrate your website without entering anything.

3) The zip format has limitations that we don’t have. For ex. zip file can not be larger than 4GB or have more than 65555 files.

And those aren’t the all reasons, but we think they are good enough to allow us create and use our own custom archive format. Also, I’d like to inform you that our SGBP Extractor is completely free to download and easy to use: https://backup-guard.com/downloads/. (although we believe that manual extraction is not necessary at all).

As for migration we clearly pointed out in our product description that the mentioned option is available in pro versions only. Regarding your feedback we can say that your accusations are completely unfounded. We have highly qualified developers and professional support, we’re working hard not to leave any issue unresolved and always strive for professional development and customer satisfaction. So if you had or will have any real problems with our plugin just know that we will spare no effort in helping you to resolve your issue.

Regards,
Lisa Breen
BackupGuard, Support Team

• This reply was modified 9 years, 3 months ago by JetBackup.
• This reply was modified 9 years, 3 months ago by JetBackup.

Hello,

We are sorry to hear that, but there might have been other issues causing website malfunction. However for any cases and situations we provide full customer support and problem solving. We would appreciate if you take a moment and create a ticket regarding that issue here: https://backup-guard.com/products/backup-wordpress/support. So our specialists can investigate and come up with a satisfying solution for your problem.
We assure you that we have a number of customers that are using our plugin on a daily basis and that we have proved our efficiency in terms of customer satisfaction and support.

We hope hearing from you soon.

Regards,
Lisa Breen
BackupGuard, Support Team

The mentioned problem has been resolved. You can download and re-install SGBP Extractor to be able to unpack your archives.

Regards,
Lisa Breen

• This reply was modified 9 years, 3 months ago by JetBackup.

Hello,

The mentioned problem has been resolved. You can download and re-install SGBP Extractor to be able to unpack your archives.

Regards,
Lisa Breen,
BackupGuard, Support Team

Hello,

You don’t need to use the mentioned php script anymore! We’ve launched a native software for unpacking SGBP archives. You can simply install the software on your computer now and use it as you’re using your other native applications.

You can download SGBP Extractor here: https://backup-guard.com/downloads

The documentation regarding unpacking archives you can find here: https://backup-guard.com/products/backup-wordpress/doc/extract-sgbp

Using our own proprietary format helped us to resolve number of problems which we’re unable to do so by zip. If you’re interested in details, just open a support ticket here and our specialists will make you clear the advantages of .sgbp archives: https://backup-guard.com/products/backup-wordpress/support

P.S. If you have couple of minutes, we’d really appreciate if you could checkout the mentioned software and reconsider your review. Thank you in advance…

Regards,
Lisa Breen,
BackupGuard, Support Team

Dear user,

Thank you for your review!
But I think there is a misunderstanding. We do actually backup both files and database.
You can check this article for more information:
https://backup-guard.com/products/backup-wordpress/doc/backup-database

Could you please check and update your review? It’s very important for us!
And if you have any kind of questions or issues, don’t hesitate on contacting us!

Regards,
Lisa,
BackupGuard Team

Thank you very much for your cooperation!