JetBackup

Hello,

As you have already tried our extractor and it didn’t work, could you please contact our support team at support@backup-guard.com and we will do our best to try to restore your website as soon as possible?

Thank you,
Lisa,
BackupGuard Team

Hello,

This exception could happen when you attempt to restore an old archive which is not supported by the installed version of BackupGuard plugin. If you really need to restore that specific backup, you should install proper version of BackupGuard plugin to be able to restore that archive. Or you can manually restore it by unpacking the sgbp archive you have. More detailed information regarding manual restoration you can find here: https://backup-guard.com/products/backup-wordpress/faq/manual-restore-website.

If you have more questions, please don’t hesitate on contacting us again.

P.S. Regarding downloading the backup archive on your local PC, please checkout the following topic first: https://backup-guard.com/products/backup-wordpress/faq/backup-symlink-creation.

Regards,
Lisa Breen
Support Team, BackupGuard

• This reply was modified 9 years, 5 months ago by JetBackup.
• This reply was modified 9 years, 5 months ago by JetBackup.

Hello,

Sometimes, depending on server/hosting configurations, symlink creation fails. That’s why the download link doesn’t supply the backup archives. Of course this doesn’t mean you can’t download your archives. All your backups are kept in “/wp-content/uploads/backup-guard/” directory. And you can download them using any FTP client, e.g. Cyberduck or FileZilla. If you want to fix this, you should contact to your hosting provider and ask them to change that configuration for you. So, we’ll be able to create symlinks pointing to your backups and you’ll be able to download your backups right from BackupGuard dashboard.

If you need more clarifications, please feel free to open a ticket here: https://backup-guard.com/products/backup-wordpress/support.

P.S. In point of view security, that will increase vulnerability if we supply direct urls pointing to the actual backup archives. Each time when you press download button, we dynamically create a symlink with arbitrary name pointing to that backup archive.

B.T.W. We’d really appreciate if you could find a second to reconsider your review regarding our plugin.

Hello,

Backup Guard backups up the entire database, you’re right. And we don’t see any problem there. Even for Multisite WordPress installations, only the network owner is eligible to perform backup/restoration procedures. And this aims to backup the hole network, instead of only single website from the network.

Regards,
Lisa Breen
Backup Guard, Support Team

Hello,

First of all, we’ve experienced many many situations when ‘MAX EXECUTION TIMEOUT’ limitation shows a fake number and it doesn’t function as supposed to. You can check it out by simple script which takes a while to make sure if it’s the case. If so, ask your hosting provider to clarify/explain why this happening on your server.

Have you checked out the following option located in the “Backup Guard” settings section: ‘Do backup with reloads‘? Try to enable this option, then create a new backup to see how this affects on the behavior.

Thanks,
Support Team, Backup Guard

Hello,

We use our own format because of several reasons:

1) The zip format has limitations that we don’t have. For example, a zip file cannot be larger than 4GB or have more than 65535 files.
2) We have removed a lot of unused headers, making that way our file smaller and faster to generate or extract.
3) As you already know, many of WordPress based websites are hosted in shared hostings that have small execution time limit for PHP scripts. We have figured out a way to surpass that issue thanks to our reloading mechanism, and that could not be possible if we didn’t have our own format.

So we think these reasons are good enough to allow us create and use our own custom archive format. Also, we are also offering you an extraction software, so there is no issue for extracting your files (although we believe that manual extraction is not necessary at all).

We are not trying to control anybody in any way, but we would like to talk with you and understand your point of view, because it’s very important for us.

Thank you!

We’ve already answered your ticket, could you please check it out?

Thanks,
Backup Guard

Yes! You won’t be able to restore that backup, so you can delete it. There’s no any restriction regarding that.

Regards,
Backup Guard