Support » Plugin: WordPress Backup and Migrate Plugin - Backup Guard » Backup will not restore/downlaod

  • Resolved corytracy


    I recently did a back up of my entire site using this plugin. I just did an update of wordpress and of my theme and all the formatting is off. My hosting service for some reason does not have my database saved so I was glad I did an alternate backup with this service but now an error is being returned when trying to restore via this plugin and when I try to download the entire site onto my desktop It just returns a webpage with a bunch of text and hieroglyphs and does not even prompt me with a window to select the location of download/ complete the download.

    Please advise.

    Restore log below:

    Date: 2016-10-27 22:59
    Method: standard
    User Mode: Free
    BackupGuard version: 1.1.22
    SG archive version: 5
    OS: Linux
    Server: Apache
    User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36
    PHP version: 5.3.28
    SAPI: apache2handler
    Codepage: C
    Int size: 8
    Int lib: BigInteger
    Memory limit: 256M
    Max execution time: 30
    Environment: WordPress 4.6.1

    2016-10-27 22:59: Start restore
    2016-10-27 22:59: Start restore files
    2016-10-27 22:59: SGExceptionBadRequest: Invalid SGArchive file [File: /services/webpages/b/e/, Line: 356, URL: /wp-admin/admin-ajax.php]

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