• cam

    (@organikcam)


    I downloaded this plugin expecting to, you know, be able to make a download of a WordPress website, including both the files and database. You would think the free version would accomplish that, but you’d be wrong.

    First off, after making the backup, it gives you a piece of trash .sgbp file, which is only good with this plugin. Apparently the “developers” of this wonderful plugin aren’t familiar with ZIP files. Or 7zip. Or RAR. Or literally anything else other than this trash, proprietary format.

    Okay, whatever. I’ll just download the plugin to a local installation of WordPress and import it that way. Sounds easy, right?

    Wrong. Dead wrong.

    The free version of this tool is useless. You need to upgrade to the Pro version in order to “migrate your website from one hosting/domain to another one.”

    [inappropriate language redacted]

Viewing 1 replies (of 1 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello,

    In our product description you can clearly read and get to know all the features of all our plugin versions.
    Please before installing and trying to use any free product make sure you get acquainted with its possibilities and it totally meets your expectations in order not to feel confused or disappointed by the product. We have a great number or customers who use the free version of our plugin and are satisfied with it, thus knowing what this version can give them. And the reason we have our own proprietary format doesn’t aim to force you pay us.

    As for why we have our own format solution, we will bring you some very important reasons:

    1) As you already know, many of WordPress based websites are hosted in shared hostings that have small execution time limit for PHP scripts. We have figured out a way to surpass that issue thanks to our reloading mechanism, and that could not be possible if we didn’t have our own format.

    2) Migration procedure is fully automated. Checkout all the other plugins and you’ll notice, that all of them ask you to enter find/replace pairs for migration. This solution surpasses all this steps and makes your life easier when you want to migrate your website without entering anything.

    3) The zip format has limitations that we don’t have. For ex. zip file can not be larger than 4GB or have more than 65555 files.

    And those aren’t the all reasons, but we think they are good enough to allow us create and use our own custom archive format. Also, I’d like to inform you that our SGBP Extractor is completely free to download and easy to use: https://backup-guard.com/downloads/. (although we believe that manual extraction is not necessary at all).

    As for migration we clearly pointed out in our product description that the mentioned option is available in pro versions only. Regarding your feedback we can say that your accusations are completely unfounded. We have highly qualified developers and professional support, we’re working hard not to leave any issue unresolved and always strive for professional development and customer satisfaction. So if you had or will have any real problems with our plugin just know that we will spare no effort in helping you to resolve your issue.

    Regards,
    Lisa Breen
    BackupGuard, Support Team

    • This reply was modified 7 years, 2 months ago by JetBackup.
    • This reply was modified 7 years, 2 months ago by JetBackup.
Viewing 1 replies (of 1 total)
  • The topic ‘This plugin is trash. Don’t download for any reason.’ is closed to new replies.