JetBackup
Forum Replies Created
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Hello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] works wellHello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] Amazing SupportHello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] Backup Guard – Excellent Service!Hello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] Saved my assHello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] Great App!Hello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] A must haveHello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] Very impressedHello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamHello,
Thank you for taking your time for the review. We love to hear about our great services and staff. We really appreciate your feedback and will do our best to become even better!
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] SGExceptionForbidden…….backup-guard/Hello,
For resolving the issue, please make sure that your server configurations allow symlink creation. You can contact your hosting provider and ask them to enable that feature for you.
FYI: I’d like to highlight, why symlinks are so important in this case. We don’t open direct access to backup archives, but dynamically create one time usable temporary symlinks over them. This is done for security reasons. Nobody shouldn’t be able to download your archives externally without your permission. Also, we serve log files using PHP, because the logs aren’t as large as the archives. If you have a large website and the download could take a while, the download could fail if we provide it using PHP (e.g. server max execution timeout limitation could stop the script responsible for download). That’s why the download logic is different for log and archive files.
Regards,
Lisa Breen
BackupGuard, Support TeamHello,
Yes, sure! You can restore a single file from your archive. You just need to unpack your archive using our SGBP Extractor and manually restore whatever you need from there. You can checkout the following documentation regarding extracting *.sgbp archives: https://backup-guard.com/products/backup-wordpress/doc/extract-sgbp.
Please check it out and keep me posted about your progress.
Regards,
Lisa Breen
BackupGuard, Support TeamHello,
Could you please confirm if the issue still exists? Could you please let me know your ticket number?
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] SGExceptionForbidden…….backup-guard/Hello,
Are you sure it’s a correct uploads path was set in your database: /var/www/clients/client13/web36/web/foodsystems/wp-content/uploads/backup-guard/? BackupGuard loads this path from your database and it fails because either this path doesn’t exist at all or exists but isn’t writable.
I’d recommend you to set an empty string or correct upload_path in wp_options table.
Also, if you have a define in wp-config.php, I’d recommend to check that path too.
P.S. I can’t tell you what’s the cause of this issue? Might be WordPress automatic updates or one of your plugins has been updated this configuration.
Please check them out and keep me posted about your progress.
Regards,
Lisa Breen
BackupGuard, Support TeamForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] Bad plugin infoDear user,
Thank you for your review.
But I must say that you have probably have confused something else, because that what you are saying is not true.
We allow our users to perform backups and restores completely FREE of charge!
If you are talking about migration, then yes, I must say that migration is a PRO feature.
But we are not giving wrong plugin info anywhere. In both our website and WordPress directory you can clearly see that migration is a PRO feature and restoration is a FREE option.
So I would like to kindly ask you if you are able to revise this information again and update your review.
If you have questions or anything else you may want to say to our support team we are here to help you! Please contact us at: info@backup-guard.com and we’ll do our best to help you out!Best regards,
AndreaForum: Reviews
In reply to: [JetBackup - Backup, Restore & Migrate] Didn’t work, no refund.Hello,
We provide a free trial and 100% money back guarantee for the customers using BackupGuard SaaS (Offsite Cloud Backup Service), but not the customers using plugin versions. So, might be this was a reason of your confusion?
Regards,
Lisa Breen
BackupGuard, Support Team