Didn’t work, no refund.

  • odesieus

    (@odesieus)


    9 years, 1 month ago

    Very simple. Plugin did not migrate my site as advertised. Help guides were outdated and support just said it was not their fault. When I asked for my refund, 100% guaranteed as advertised on the home page of their site, they refused saying it did not meet their terms…. How is this 100% guaranteed? It is not. Pure and simple.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author JetBackup

    (@backupguard)

    9 years, 1 month ago

    Hello,

    We approve almost all refund requests if there’s a ground for that. For your special situation we didn’t have any reference which could help us understand there’s a problem with BackupGuard. We even suggested some troubleshooting steps, but didn’t get feedback from you about your progress. If you can provide any reference where we can make sure there’s an issue with BackupGuard, we’d be more than happy to approve this request. We always try hard to see our customers satisfied.

    Regards,
    Lisa Breen
    BackupGuard, Support Team

    Thread Starter odesieus

    (@odesieus)

    9 years, 1 month ago

    We “approve almost all refund requests” is not a 100% guarantee as advertised on your site. That is an almost guarantee. It should say, “We may or may not give you your money back guarantee.” That would be more accurate.

    Plugin Author JetBackup

    (@backupguard)

    9 years, 1 month ago

    Hello,

    We provide a free trial and 100% money back guarantee for the customers using BackupGuard SaaS (Offsite Cloud Backup Service), but not the customers using plugin versions. So, might be this was a reason of your confusion?

    Regards,
    Lisa Breen
    BackupGuard, Support Team

    Thread Starter odesieus

    (@odesieus)

    9 years, 1 month ago

    No, what “confused” me about this whole process was the big sticker on your site that said “100% Money Back Guarantee” and then you didn’t honor it. There was no “*” on it explaining that this was not for plugins, it was pretty clean and simple, or so I thought. Instead it is a run-around of why I’m not eligible to get my money back. In fact, here is what your site says EXACTLY in full:

      Refund policy
      We want to ensure that you are 100% happy with our service. If you have any technical or sales queries, do not hesitate on contacting us. However, if you feel the service is not the best for your requirements, we will grant you a full refund right after you request for it.

    Reads very clear to me, but I guess the whole “… if you feel the service is not the best for your requirements, we will grant you a full refund right after you request for it…” doesn’t really apply?

    You either need to change this statement, delete it, or live up to what you advertise on the site and refund my purchase per the statement you have on your site.

Viewing 4 replies - 1 through 4 (of 4 total)

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