averta support

Hi,

Thank you for using Master Slider.

Please check out the below documentation:
http://docs.averta.net/display/mswpdoc/Master+Slider+Responsive+Guideline

If you need any further information, please let me know.

Hi,

Thank you for choosing Master Slider.

I checked out your website and Master Slider was not there.

However, I guess it is related to memory or your server.

You can switch to the default theme to see if it fixes the problem, and isolate Master Slider. Deactivate all the installed plugins, except Master Slider, then reactivate them one by one. After activating each plugin, check out and see if the issue persists.

Let me know the result.

Hi again,

There is no error on your website and Master Slider works well!

I guess the problem is caused by a plugin for optimizing images, or lazy loading plugins. Do you have Jetpack plugin?

You can go to its settings and OFF the image optimization options.

Let me know the result.

Best,

You are very welcome! 🙂

Hi,

Thank you for choosing Master Slider.

I guess it is caused by lazy-loading option in Jetpack plugin. Please disable it and let me know the result.

Best,

Hi,

Thank you for choosing Master Slider.

You can use plugins like WordPress SEO by Yoast. It will add media to sitemap.
This link can be helpful:
https://kb.yoast.com/kb/images-in-the-xml-sitemap/

If you need any further information, please let me know.

Best,

Hi,

Thank you for choosing Master Slider.

Please go to Master Slider > Slider Settings > Slider custom styles and add the below code there:

@media only screen and (max-width: 480px){
    .ms-slide-info{
        margin-top: 50px !important;
    }
    .ms-bullets{
        bottom: -35px !important;
    }
}

Please let me know the result.

Best,