averta support
Forum Replies Created
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Hi Daniel,
Thank you for choosing Master Slider and sorry for the delay in replying.
Please create a new ticket on our support forum:
http://support.averta.net/en/item/master-slider-wordpress-free/
Have a great weekend.
Best,
Hi,
Thank you for using Master Slider.
Could you please provide us with the version of Plugin and PHP?
It would be great if you could give us a screenshot.Also, you can create a new ticket on our support forum:
http://support.averta.net/en/item/master-slider-wordpress-free/
Have a great weekend.
Best,
Hi,
Thank you for choosing Master Slider.
It is explained how to do that on the last part of the below article:
http://docs.averta.net/display/mswpdoc/Master+Slider+Responsive+GuidelineHave a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Master Slider Slide InfoHi,
Thank you for choosing Master Slider and sorry for the delay in replying.
I couldn’t find Master Slider on your page.
You can add custom CSS for your slide info. Please go to Slider Settings -> Slider custom styles and add the below code to center align your text:.ms-slide-info{ text-align:center; }If you need anything else, please let us know.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Master Slider PHP 7.2 ErrorsHi,
Thank you for choosing Master Slider and sorry for the delay in replying.
The version you mentioned is not the latest version. If you are using Master Slider free, update it to the latest version ( 3.5.3 ) It works fine with PHP 7+.
If you need any further information, please let me know.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] 100% view heightHi,
Thank you for choosing Master Slider.
No, we don’t have this option.
If you need any further information, please let me know.
Hi again,
Yeah, layers are only available on the pro version. If you want, you can purchase our pro version. But please note that purchase WordPress version, not the jQuery.
You can see the features here:
http://www.masterslider.com/pricing/If you need any further information, please let me know.
Have a great weekend.
Hi,
No, this is no option to simply do that on our pro version.
We are working on a major update on Master Slider. This version has this feature as a built-in option. However, we cannot estimate the release date.
Master Slider use scaling for responsiveness by default.
Feel free to get in touch in case you need anything else.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Crop image on sides on mobile?Hi again,
Please note that you do not need to work with layers. While the mentioned article is written for the Master Slider Pro version, you can still follow the general approach for the responsiveness.
The answer to your first question is no. There are no options available to crop the images with a different aspect ratio in the mobile size.
The best option is to have another customized slider for mobile on your page.This method is described in the last section of the responsive article. Please follow that and you should be able to get the results you are looking for.
If you need any further information, please let me know.
Hi,
Thank you for choosing Master Slider.
It is not a bug, but it needs to be improved. It is related to fade transition.
We will improve it in the near future.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Crop image on sides on mobile?Hi,
Please check out this documentation:
http://docs.averta.net/display/mswpdoc/Master+Slider+Responsive+GuidelineLet me know the result.
Best,
Hi,
Thank you for choosing Master Slider.
Please disable this option on layers:
http://support.averta.net/en/wp-content/uploads/Layer_Position.jpgTo know more about responsiveness, please check out this documentation:
http://docs.averta.net/display/mswpdoc/Master+Slider+Responsive+GuidelineBest,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Slider Making My Page BlankHi again,
We checked out the markup and Master Slider was not generated there. If you sure it is installed and everything is ok, please create a new ticket on our support forum:
http://support.averta.net/en/item/master-slider-wordpress-free/
Best,
Hi,
Thank you for choosing Master Slider.
The option which you mentioned in the first screenshot, has nothing to do with the responsiveness of the slider.
It’s for the general size of the images and whether they are cropped based on the size you set for the slider or not.
I suggest that you read our guideline again because we have explained the details very clearly.
If you have any question on any unclear part of that article, please let us know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] MasterSlider plugin not workingHi again,
This is not caused only by Master Slider, so to fix it, they need to have some improvements.
For now, I recommend you disable Lazyloading plugin on the pages which includes Master Slider.
To disable plugins selectively on specific pages, you can use this plugin:https://wordpress.org/plugins/plugin-organizer/
If you need any further information, please let me know.