Support » Theme: PHLOX » Terrible support

  • I have been waiting for more than a month for an answer to a support question. They keep promising an answer but nothing happens. I would warn against buying anything from Averta.

    • This topic was modified 1 year, 9 months ago by wthu.
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  • Hi @wthu,

    Sorry for the delay. We’re responsible for it. It’s not our usual standard and we deeply apologize for making you wait so long.

    We answered your ticket:

    Our goal is to provide you with the best service. So again, sorry for the inconvenience. I hope this will not happen again.

    If you need any further assistance, please let us know.


    I need for the issue to be resolved, not for some answer saying that I have to wait even longer than the 1,5 month I have already waited. When will the issue be resolved, so I can actually use my website?

    Just for the record, wthu: Averta has always been great in coming up with solutions to various issues by providing codes (to add to Additional CSS) that have always worked. It’s not the fastest support, but they have always come through. They are likely dealing with hundreds of inquiries, which is par for the course with a popular product. A little perspective (plus a little patience) goes a long way.

    • This reply was modified 1 year, 8 months ago by yairisan.
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