Asya Gabrilyan
Forum Replies Created
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Forum: Plugins
In reply to: [Slider by 10Web - Responsive Image Slider] Activate upgraded pluginDear @staffan_torner
For the questions regarding the Premium version and the upgrade process, please contact our support team using the following form.Sincerely,
Forum: Plugins
In reply to: [Slider by 10Web - Responsive Image Slider] Number of pictures in a sliderDear @staffan_torner,
You can add as many pictures as you want to.
There are no limitations.Is the problem resolved now?
Are you able to add pictures?Thank you,
Dear @sneedbreedley,
The blank space is coming from your theme: https://nimb.ws/Z79VRU
This issue is not related to the gallery.Sincerely,
Dear @pandeskapl,
Thanks for the response.Please update the gallery to v1.5.73.
If the problem still persists, please share the error log with us.
Sincerely,
Dear @nunzio234,
Your screenshot includes info on the Nextgen gallery.
This forum is intended for the 10Web gallery inquiries.Do you have both plugins activated?
Are the upload issues within our plugin or Nextgen?Thank you,
Dear @sneedbreedley,
Thank you for the report.Can we please have a screenshot with the space you are referring to?
Is it the blue or green area https://nimb.ws/LFIZqa ?
Thank you,
Dear @nunzio234,
Thanks for the response.Does the upload fail even if you try to import just a few images?
If the upload fails even with 10-20 images, we will need to check your error log.
Please share it with us so we could see the underlying issue.Sincerely,
Forum: Plugins
In reply to: [Photo Gallery by 10Web - Mobile-Friendly Image Gallery] Barra lateralDear @ivanalcaniz,
Thank you for the inquiry.What gallery are you referring to?
The one you have at https://alcanizflats.com/apartamento-i-alcaniz-flats/ is built with a third party plugin.
Did you customize anything?Can we have a screenshot of the issue you have?
Sincerely,
Dear @nunzio234,
Thank you for the inquiry.Our gallery plugin has no restrictions.
You can add as many images as you want to.We don’t have an option for password protected galleries or groups.
Sincerely,
Dear @kamionka,
Please run this php code, no need to edit anything, just run it:
global $wpdb;
$wpdb->query(“ALTER TABLE ” . $wpdb->prefix . “bwg_file_paths ADDauthorbigint(20) NOT NULL DEFAULT 1″);Thanks,
Dear @pandeskapl,
Thanks for the report.Is your plugin updated to the latest version 1.5.72?
Please update it and install Health Check & Troubleshooting plugin to see if you have any third-party plugin or a theme affecting the work of our plugin.Looking forward to your response.
Sincerely,
Dear @fnx5,
Thank you for the report.Is your plugin updated to the latest version?
Can we please have the gallery link to see the issue you are referring to?
Sincerely,
Dear @amafocreations,
please update the plugin to the latest version and provide the screenshots again.
The one you provided earlier are no longer active.
Thank you,Dear @lazylonewolf,
Please delete your current version and upload this one:
https://drive.google.com/file/d/19DEwCg8SMkwszzYjjJNG2jOaR3_9d50u/view?usp=sharingLet us know if the sorting issue persists afterward.
Sincerely,