Facundo A.

Hola,

Revise su sitio, y parece que el código que le enviamos previamente no está siendo aplicado en el sitio.

Por favor, revisa si el siguiente código está en el archivo functions.php de tu tema actual, y en caso contrario agrégalo para resolver el problema:

if( ! function_exists( 'yith_wcan_content_selector' ) ){
    function yith_wcan_content_selector( $selector ){
        $selector = '.site-main';
        return $selector;
    }
    add_filter( 'yith_wcan_content_selector', 'yith_wcan_content_selector' );
} 

Quedamos a tu disposición.

Hi there,

Could you send us a link to a page where we can see the issue? If you can, please send us a video of the issue, or the steps which need to be done to see the issue.

I checked the Skincare category, but I couldn’t replicate the issue mentioned.

We’ll remain at your disposal.

Hi there,

I checked the page you mentioned, but unfortunately couldn’t see the issue you mentioned.

Could you send a screenshot of the issue or the steps we need to do to replicate it?

We’ll remain at your disposal.

Hi there,

We have been able to replicate the issue, but we will need to do some more tests to find the solution.

In the meantime, please, try adding the following PHP code in the functions.php file of your current theme and then check if the issue is solved:

add_filter( 'yith_wcan_suppress_cache', '__return_true' );

Let us know if this helped you.

Hi there,

We have been able to replicate the issue, but we will need to do some more tests to find the solution.

In the meantime, please, try adding the following PHP code in the functions.php file of your current theme and then check if the issue is solved:

add_filter( 'yith_wcan_suppress_cache', '__return_true' );

Let us know if this helped you.

Hi there,

I checked your site, but I saw that our plugin isn’t enabled, so I couldn’t replicate the issue.

Could you enable it or send us a link to a test site where we can see the issue?

We’ll remain at your disposal

Hola,

Gracias por su paciencia. He revisado la página que menciono, pero lamentablemente no pude ver el botón de Eligir mentor en la página con los filtros.

¿Podrías revisarlo nuevamente para que hagamos las pruebas?

Gracias por su cooperación

Hi there,

I checked your site and it seems you are using the same taxonomy type for all the filters (in this case tags).

You should only use one filter per taxonomy, so I suggest you create a new product attribute for each filter (the Color attribute for example), and then add it to the corresponding products.

Let us know if this helped you.