Facundo A.

Hi there,

To solve the issue, please try adding the following PHP code in the functions.php file of your current them:

if( ! function_exists( 'yith_wcan_content_selector' ) ){
    function yith_wcan_content_selector( $selector ){
        $selector = '.elementor-location-archive > .elementor-element:has(.yith-wcan-filters)';
        return $selector;
    }
    add_filter( 'yith_wcan_content_selector', 'yith_wcan_content_selector' );
} 

Let us know if this helped you.

Hi there,

I hope you’re well.

In order to check what is happening, please send us the link to the page with the preset filters so we can do some tests.

Thanks for your cooperation.

Hi there,

I hope you’re well.

I checked your site, but unfortunately couldn’t see any preset from our plugin in the page.

If you still need help, please add a preset to the page and let us know so we can check it. I also suggest you disable any other product filter in the site, to prevent issues while retrieving the products.

We’ll remain at your disposal.

Hi there,

Thanks for the video. I noticed that you haven’t set a value for the Label setting in the add-on options.

If you don’t set this value, the add-on won’t be added to the cart.

Please check this and let us know if you need more help.

Hi there,

I checked the page you mentioned, and in this case the issue is related to the custom CSS you’re using, in this case the display: ruby-text.

You should instead try using display: grid and grid-template-columns to solve the issues. You could try the following CSS instead:

.yith-wapo-block div.yith-wapo-addon .options.per-row-1 {
  display: grid !important;
}

.yith-wapo-block div.yith-wapo-addon-type-radio .options {
  grid-template-columns: 1fr 1fr 1fr !important;
}

About the tooltip issue, I couldn’t replicate it, could you send us a video or image so we can check it?

We’ll remain at your disposal.

Hi there,

Yes, that version has a feature to send the emails automatically when the WooCommerce hook for the product stock change is triggered. You can find more information in the following page: https://docs.yithemes.com/yith-woocommerce-waiting-list/email-settings/product-back-in-stock/

Let us know if you need more help.

Hi there,

I hope you’re doing well.

To solve the issue you mentioned, please try adding the following PHP code which has the correct selector for your site:

if( ! function_exists( 'yith_wcan_content_selector' ) ){
    function yith_wcan_content_selector( $selector ){
        $selector = '.elementor > .elementor-element:has(.yith-wcan-filters)';
        return $selector;
    }
    add_filter( 'yith_wcan_content_selector', 'yith_wcan_content_selector' );
} 

Let us know if this helped you.

Hi there,

I hope you’re doing well.

I checked the product you mentioned, and I could add the product with the add-ons without issues.

So I suggest you try cleaning the cache of your site and browser and then check if the problem is solved.

We’ll remain at your disposal.