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Forum Replies Created
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Hi,
That is a UpdraftPlus file but I recommend you check the file to see if someone has hacked your site, and added nasty code to it.
You should compare the version you have with the original.
To do that, check your current UD version.
Then download a pristine copy of that version from https://wordpress.org/plugins/updraftplus/advanced/.
Also copy the file from wp-content/plugins/updraftplus from your webspace to your computer (i.e. download what you’ve got installed).
Then use a tool like WinMerge or an online service to compare the two versions to see if those two files differ or not.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Log Out of WebsiteHi,
Sorry for the delay.
If you’re locked out of your site you can get back in by either removing the Keyy plugin or by adding the following define to your wp-config.php file
define(‘KEYY_DISABLE’, true);
the version you posted above is incorrect which is why it’s not working.
If you didn’t backup your private key using the setting in the app then you will need to open a re-establish identity request here:
https://getkeyy.com/re-establish-identity/
Once happy it is you requesting the reset we will go ahead and remove the public key stored at getkeyy.com, you will then have to reconnect any sites as the keys will no longer match.
Best Wishes,
AShley
Hi,
New update is now available.
Best Wishes,
Ashley
Hi,
It looks like you maybe on UpdraftPlus version 1.13.10? this version had a bug that prevented backups and has since been removed, we apologise for the issue and any inconvenience caused, the issue has been resolved and a new version 1.13.11 should be available for download shortly.
Best Wishes,
Ashley
Hi,
Sorry for the delay.
Thanks for reporting the problem, we apologise for the issue and any inconvenience caused, the issue has been resolved and a new version 1.13.11 should be available for download shortly.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] getting error messageHi,
Sorry for the delay.
Could you tell me what version of UpdraftPlus your on and what remote storage your trying to download from?
Best Wishes,
Ashley
Hi,
Sorry for the delay.
It sounds like your on the latest UpdraftPlus and you’re using the new UpdraftPlus Google Drive app.
This is why you don’t see the fields to enter Google API credentials any more.
Could you try to authorise your connection again?
You can do this using the link in your Google Drive settings.
During the authorisation process can you take note on the following:
The messages on the orange UpdraftPlus screen before your taken back to your site e.g are there any errors here?
Then when you return to your website are there any errors displayed on that screen?
If you don’t want to use the UpdraftPlus Google Drive app and want to configure your own app then the instructions for that can be found here:
https://updraftplus.com/support/configuring-google-drive-api-access-in-updraftplus/
Please note the part about adding the following to your wp-config.php file:
define(‘UPDRAFTPLUS_CUSTOM_GOOGLEDRIVE_APP’, true);
This will show the required fields so you can enter your Google API credentials.
Best Wishes,
AShley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Unexpected response: ?Hi,
Can you open the developer console and screenshot whats in there?
If your not sure on how to open the developer console we have a guide here:
https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/Best Wishes,
Ashley
Hi,
As always you can find the changelog for every version of UpdraftPlus in the readme file or at the following URL:
https://wordpress.org/plugins/updraftplus/#developers
The main reason for the latest release was to fix a regression with UpdraftCentral connectivity.
If you have any other issues or questions please don’t hesitate to ask.
Best Wishes,
Ashley
Hi,
As of UpdraftPlus free version 1.13.6 and premium version 2.13.6 we now have an offical UpdraftPlus Google Drive app. This makes setting up Google Drive for remote backups easy.
A short guide for this can be found here:
https://updraftplus.com/support/using-updraftplus-google-drive-app/
Any existing sites can be switched to this app by removing your current Google Drive settings and authenticating again.
For anyone who would prefer to create their own Google Drive app they can follow the instructions in the updated guide here:
https://updraftplus.com/support/configuring-google-drive-api-access-in-updraftplus/
If you have any issues or questions please don’t hesitate to ask.
Best wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Can’t log in anymore!I will mark this as resolved unless you have any other issues?
For those that see this the issue was a maintenance plugin had disabled the REST API.
Best Wishes,
Ashley
Hi,
The link is in your UpdraftPlus settings page under the Google Drive section.
Not in your Google Drive account settings.
Best Wishes,
Ashley
Hi,
I’m not sure what your asking exactly, but if you are asking us to send you the backup files for your site? then we can’t as we don’t have them.
Your backups will have been sent to the remote storage option you connected UpdraftPlus to for example if you connected UpdraftPlus to Dropbox they will be in your Dropbox account.
If you didn’t connect to a remote storage option then they will be saved in the updraft directory on your web server.
Looking at your site it seems that the plugin you installed has a syntax error.
If you don’t have access to your backups but have FTP access you could connect to your server that way and delete that plugin from your wp-content/plugins folder and your site should work again.
Best wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Can’t log in anymore!Hi,
I got the report and followed up there.
You can only see the URL in the Keyy settings in the backend (Your WordPress website backend) if you haven’t taken note of it then you won’t be able to get at it while logged out.
Do you have FTP access? or is the site on your local machine?
All you have to do is open the wp-config.php file
Then add the line:
define(‘KEYY_DISABLE’, true);Anywhere in the file and save it.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Can’t log in anymore!Hi,
Can you use the “report a problem” feature in the settings this will send the log files over so I can take a look at whats going on.
Removing your site from getkeyy.com won’t help and will just remove the site from the site list in the app (Your WordPress site will still be connected and require a scan to login)
While I investigate whats going on you can add the following line to your wp-config.php file and it will disable Keyy
define(‘KEYY_DISABLE’, true);
Or you could FTP into your server and remove the Keyy folder from your wp-content/plugins folder
There is also a special one time use URL in the Keyy settings backend that will allow you to login via a usernmae and password, I’m assuming you didn’t take note of this but thought I would mention it for future reference.
Best Wishes,
Ashley