Support » Plugin: UpdraftPlus WordPress Backup Plugin » Unexpected response: ?

  • Resolved jockebq

    (@jockebq)


    Hi,

    Using the latest version of WordPress and Updraftplus. I have had this problem ever since I got Updraftplus. When going to the admin pages and just stay there I receive an “Unexpected response:” But no explanation.
    The backup does work, and everything else is as expected. But it is very annoying that when this message appears the tab focus it automatically. During a backup it maybe happens 8-10 times.

    Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please can you send us a screenshot of the error?

    It is possible that there is conflict between UpdraftPlus and other plugins you are using.

    Best Wishes,
    Bryle

    Hi,

    Here’s a screenshot

    If I go to the first tab in Updraft plus I get no error at all, no matter how long I stay there. When I go to the backup tab I get the error almost immidiatly.
    If I do backup now while on the first tab, I get the error again and again.

    • This reply was modified 8 months, 2 weeks ago by  jockebq.
    Plugin Contributor aporter

    (@aporter)

    Hi,

    Can you open the developer console and screenshot whats in there?

    If your not sure on how to open the developer console we have a guide here:
    https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

    Best Wishes,

    Ashley

    Just tried, first opened the console where I did not get the error. Then went to the backup tab and when I got the error this appeared:

    UpdraftPlus: Exception when trying to parse JSON (1) – will attempt to fix/re-parse /wp-content/plugins/updraftplus/includes/updraft-admin.min.js?ver=1.13.7
    UpdraftPlus: could not parse the JSON

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    It is possible that there is a conflict with another plugin.
    Please could you try temporarily deactivating the other plugins on the site and repeating the test? Does the error still appear?

Viewing 5 replies - 1 through 5 (of 5 total)
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