Support » Plugin: UpdraftPlus WordPress Backup Plugin » Unexpected response: ?

  • Resolved jockebq



    Using the latest version of WordPress and Updraftplus. I have had this problem ever since I got Updraftplus. When going to the admin pages and just stay there I receive an “Unexpected response:” But no explanation.
    The backup does work, and everything else is as expected. But it is very annoying that when this message appears the tab focus it automatically. During a backup it maybe happens 8-10 times.

    Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua



    Please can you send us a screenshot of the error?

    It is possible that there is conflict between UpdraftPlus and other plugins you are using.

    Best Wishes,


    Here’s a screenshot

    If I go to the first tab in Updraft plus I get no error at all, no matter how long I stay there. When I go to the backup tab I get the error almost immidiatly.
    If I do backup now while on the first tab, I get the error again and again.

    • This reply was modified 1 year, 2 months ago by  jockebq.
    Plugin Contributor aporter



    Can you open the developer console and screenshot whats in there?

    If your not sure on how to open the developer console we have a guide here:

    Best Wishes,


    Just tried, first opened the console where I did not get the error. Then went to the backup tab and when I got the error this appeared:

    UpdraftPlus: Exception when trying to parse JSON (1) – will attempt to fix/re-parse /wp-content/plugins/updraftplus/includes/updraft-admin.min.js?ver=1.13.7
    UpdraftPlus: could not parse the JSON

    Plugin Contributor DNutbourne



    It is possible that there is a conflict with another plugin.
    Please could you try temporarily deactivating the other plugins on the site and repeating the test? Does the error still appear?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Unexpected response: ?’ is closed to new replies.