Antonio Candela

Hello @angeldavo ,

Can you please try to disable ““Respect Do Not Track and Global Privacy Control?” feature in the Complianz Wizard > General > Security & Consent? Once done, please Save and finish the Wizard again.
Please let me know.

Thanks in advance.

• This reply was modified 1 year, 8 months ago by Antonio Candela.

Hello @simon_a6 ,

Thank you for reaching out.

As stated in our guide, the implementation of the Consent Mode v2 is a premium feature. So you will need the premium version to enable it. At the current state of Complianz we currently support only the above method of injection for the CM v2.

I hope it helps.

• This reply was modified 1 year, 8 months ago by Antonio Candela. Reason: typo

Hello @webesi,

Thank you for reaching out.

I have replicated your issue on my end, and it seems that you may have thought the “1 year” under “Expiration” was automatically written by default. However, it is just placeholder text. When you click on it, you’ll notice no text is actually written in the label.
Please manually enter “1 year”, save, and complete the wizard. Once done, you should see the changes inside the cookie policy under the Elementor cookies.

Let me know, looking forward to hearing you soon.

Hello @raestanton ,

Thank you for reaching out.

The query you mentioned, flagged as “heavy” by the host, is related to an update of cmplz_transients inside the wp_options table due to a Cron job. In this case, the query is very light as it only contains a banner_ID and page_links that are related to the generated documents. So, there’s no need for concern.

If you’d like, you can modify the Cron job using a plugin like WP Crontrol, but that’s entirely up to you. My personal recommendation would be not to worry about it.
It could be also that your host has a set threshold that defines when a query can be considered “heavy”.

I hope this answer helps you to have a clear view of the issue.

Hello @dimcharalampakis ,

Thank you for reaching out.

I’m sorry to hear about the issue. Have you tried putting Complianz in Safe Mode (Tools > Support) to check if there’s any conflict even in that case? If it works, it usually means there’s some incompatibility with a service or plugin. You could start by disabling the WooCommerce integration under Integrations > Plugins.

Please let us know. Looking forward to hearing from you soon.

Hello @janice4summer ,

Thank you for reaching out.

I wanted to provide some context regarding the consent banner’s impact on the Largest Contentful Paint (LCP) metric in the Lighthouse reports. Consent banners generally load after other elements and tend to occupy significant screen space, particularly on mobile devices, often appearing above the fold. The Lighthouse API, which generates these reports, simulates a first-time visitor and captures the banner as part of the page load.
While it’s possible to reduce the banner’s size to improve LCP for this report, it’s worth noting that the Chrome UX Reports, which rely on real-time user data, are less likely to encounter the banner as frequently.
We advise against focusing too heavily on this particular metric unless there are consistent issues observed across real-world user interactions. However, if you’d like to improve LCP, one option would be to reduce the text within the banner, thereby decreasing its size. Keep in mind, though, that minimizing the banner could negatively affect its usability, potentially undermining the intended user experience improvements.
There are alternative methods, such as delaying the banner’s appearance in the viewport to exclude it from Lighthouse reports, but these may not align with best practices. Ultimately, while this metric is important, its relevance grows if the issue persists in actual user behavior.

If you decide to proceed with changes, one option is to shorten the consent text to something like: “To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information,” using a smaller font size (e.g., 12px). We recommend evaluating the impact of such adjustments on performance.

In addition, please consider to have a consent banner on your site, since it’s mandatory if you are located in the EU.

Please feel free to reach out again if you have any questions or would like further assistance with this.

Hello @pertinposti ,

Thank you for reaching out.

Yes, our plugin will block most of the commonly used plugins and scripts available on the WordPress platform, including embedded YouTube videos. If this does not happen automatically, you can use our Script Center to customize Complianz to achieve the desired result (https://complianz.io/integrating-plugins/).

Regarding the payment, it is a one-time payment with an annual renewal, you check our pricing here: https://complianz.io/pricing/.

For more information, feel free to check our website at complianz.io.

Hello @lostguybrazil ,

Could you please reach out about this through our ticketing system? In this way we can understand how to solve the issue together.