Antonio Candela

Hello @mrmatteastwood ,

Thank you for providing us with the sites and the screenshot. We are working on understanding how to address this issue. Have you used the same email to sign up for both the Premium and Free Complianz versions?

Hello @logologics ,

Thank you for reaching out.

We call it CookieShredder, but essentially is a combination of the Cookie Blocker and Cookiedatabase.org. This information is also mentioned in the guide, so you might want to double-check it.

However, if the YouTube cookies are not blocked before consent, you can enable the YouTube service inside Integrations > Services. Enabling the “Status” will block all YouTube connections, preventing the cookie from being applied if marketing consent is not given. Once enabled, please save and check by deleting the browser and site’s cache. You don’t need any specific site to check, you can use the browser inspector by going to Application > Storage > Cookies > Yoursitedomain.org.

I hope this helps! We remain at your disposal.

Best regards,
Antonio

Hello @typhonb ,

Thank you for reaching out.

By default, the delay is set to 3000 milliseconds (3 seconds). It’s possible that your site takes that exact amount of time to load so you see no difference. Could you please try extending the delay time inside the code and let us know if it resolves the issue?

Thanks in advance, I hope this helps.

Hello @mikeyinglis ,

We got some updates for the current issue, and want to assure you that we are actively working on resolving it in the next patch. In the meantime, we have identified the cause of the problem and provide a temporary workaround to restore your WordPress backend using a mu-plugin or script inside functions.php. Please follow these steps:

1. If you don’t already have a mu-plugins folder in wp-content, open your FTP client and create a new folder named mu-plugins in the wp-content directory. The resulting path should look like: */wp-content/mu-plugins/
2. Upload a .php file to wp-content/mu-plugins/ via FTP with the following code:

<?php

if ($timestamp = get_option('cmplz_wsc_onboarding_start')) {
if (is_numeric($timestamp) && $timestamp < time()) {
delete_option('cmplz_wsc_onboarding_start');
}
}

3. Logout from your WordPress website and log in again. This will initialize the script via the admin_init hook, restoring your backend.
4. Remove the mu-plugin or the script after the backend has been restored.

I hope this helps, please let us know.
Best regards,
Antonio

Hello @ipatchz ,

These are the URLs that Complianz accepts with the Vimeo service. I checked the code, and here’s a list with all the example formats:

• https://vimeo.com/123456789
• https://www.vimeo.com/123456789
• https://player.vimeo.com/video/123456789
• https://vimeo.com/channels/staffpicks/123456789
• https://vimeo.com/groups/sports/videos/123456789
• https://vimeo.com/album/1234567/video/123456789

Does your URL fall under one of these examples? If not, we may have found the issue, and you should use one like the above. If it does fall under one of these examples, please let me know so we can conduct further investigation and propose a fix.

Looking forward to your response.

Best regards,
Antonio

Hello @ventio ,

Thank you for reaching out.

Due to the nature of the issue, we would like to review this issue closely. Could you please reach out to us via our ticketing system available on our site, referring to this WP thread, so we know it’s you?

Thanks in advance. Looking forward to hearing from you there.
Best regards,
Antonio

Hello @cleguera ,

You can change the email address inside the Website Scan feature by simply entering a new email and clicking “Save” at the bottom of the page. A new mail should then arrive at the new email address, so you can confirm the auth.

I hope this helps!

Best regards,
Antonio

Hello @baboehm ,

Thanks for letting the community know. I hope this helps others who may have the same issue in the future.

Feel free to open a new thread. We’ll be glad to help more.

Best regards,
Antonio