Antonio Candela

Hello @eatse ,

Thanks for your messages. With the latest version of GreenShift, the plugin’s behavior toward YouTube videos has changed. Now, even when the Lightbox option is disabled, if the YouTube service (i.e. the one that blocks the youtube.com domain prior to consent) is active, the embedded YouTube video doesn’t load and these specific issues appear in the console:https://prnt.sc/TNUxsadkrTDr.

It seems that blocking the YouTube domain is no longer effective, which defeats the whole purpose of blocking it prior to consent, unfortunately.

Could you please confirm if you’re seeing the same behavior? In the meantime, I’ll discuss this internally 🙂

Hello @maudepoulin ,

Thanks for the message. We have a detailed guide on how to translate the legal document with Polylang here. However, I believe this is not the case. Could you please check if the language codes are properly configured inside Polyang? Here’s a guide from Polylang itself.

Please check it and let us know.

Best regards,
Antonio

• This reply was modified 1 year, 1 month ago by Antonio Candela. Reason: typo

Hello @oninmedia ,

Thank you for reaching out.

The cookies are actually loading prior to consent because they might not be properly configured in GTM. As we suggest in our GTM guide, we recommend setting the complianz event categories as triggers. This prevents a tag from firing before consent is given. To enhance tracking, the Google Tag Manager script is loaded at the start of the page.

Please check this guide and let us know: https://complianz.io/definitive-guide-to-tag-manager-and-complianz/.

Best regards,
Antonio

Hello @maudepoulin ,

Thank you for reaching out.

You might be missing the French translations from WordPress. Can you please check if the translations are available for download at Dashboard > Updates > Translations > Update Translations?
Could you please share your site url? Once this is addressed, both pages will show in French, as it’s the main site language.

To show the document page in another language, you will need to use an external language plugin like WPML or Polylang. You can find our guide on how to do this here.

I hope this helps.
Best regards,
Antonio

Hello @melonmedia ,

Thank you for reaching out.

If correctly generated, the Privacy Policy will show as a document type inside the shortcode settings. Here’s a screenshot. Meanwhile, the Terms and Conditions document loads via a different shortcode as it is a standalone plugin, so it’s expected it won’t show (screenshot here).

Also, translating the document into another language won’t lose the synchronized state with the plugin. We suggest following the dedicated Polylang guide for translating the documents: https://complianz.io/translate-legal-documents-to-multiple-languages-with-polylang/.

With that said, as you mentioned yourself, you are a Premium user, and discussing a commercial plugin on the WordPress forum goes against the forum guidelines. Therefore, this thread will be closed. I kindly ask you to check out this thread: **PLEASE READ BEFORE YOU POST AN ISSUE**.

I hope this clarifies your doubts.
Best regards,
Antonio

Hello @spiwee ,

Thank you for reaching out.

This issue is likely caused by an integration such as ‘Site Kit’, ‘MonsterInsights’, ‘Google Analytics for WooCommerce’, ‘GTM4WP’, or any other GTM-related implementation being enabled under Complianz -> Integrations. Disabling them should resolve the issue.

Please let me know. Looking forward to hearing from you.

Hello @feuerland ,

I am glad to hear that! Thank you very much. If you are satisfied with the support and the plugin, please consider leaving us a review, we would greatly appreciate that!
I am now closing the thread. Wishing you a nice day!

Hello @vk360 ,

Sure! But please keep in mind that discussing a commercial plugin is not possible as the WP Forum guidelines state. Please have a look here first: https://wordpress.org/support/topic/please-read-before-you-post-an-issue-7/.