Complianz vs. Elementor Pro

  • Resolved mixali

    (@mixali)


    10 months, 3 weeks ago

    Dear Complianz Team,

    We found that the “Animated Headline widget” of Elementor Pro will stop working when Complianz Plugin is active. It’s not influenced by other plugins.

    I tried to disable the automatic Integration of Elementor Pro under “Integration > Plugins” in case that helps (I read is only for the legal hub template?), but the switcher automatically switches back to enable, as here explained.

    Do you have some suggestion about how to fix this?
    Thank you in advance,

    • This topic was modified 10 months, 3 weeks ago by mixali.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    10 months, 2 weeks ago

    Hello @mixali ,

    Thank you for reaching out.

    I’m sorry to hear that. Could you please disable all the Elementor-related plugin integrations (Integrations > Plugin) inside Complianz? If they are present, of course. Usually, this issue is caused by the Ultimate Addons for Elementor integration, and disabling it would solve the issue. If this is not the case, let me know, and we will replicate the issue otherwise.

    Looking forward to hearing from you soon, and happy Easter!

    Thread Starter mixali

    (@mixali)

    10 months, 2 weeks ago

    Thanks for reaching @antoiub!

    We disabled the integration of Elementor plugin in Complianz, but we cannot deactivate the Elementor Pro integration (see this thread). We do not have Ultimate Addons for Elementor or other plugins for Elementor.

    If you have any other suggestion I will be happy to check.
    Have a nice easter too!

    Plugin Support Antonio Candela

    (@antoiub)

    10 months, 2 weeks ago

    Hello @mixali ,

    Thanks for letting me know. Could you please share the site URL? I would like to check the site and the plugins installed. Additionally, if you could send us a screenshot of your integrations > plugins page, that would be great.

    Thank you in advance.

    Thread Starter mixali

    (@mixali)

    10 months, 2 weeks ago

    Hi @antoiub,
    Check here out the home of the site; the animated text that doesn’t work with Complianz is on the first yellow section (hero header). In this screencast you can see how it should work.

    As mentioned, in integrations the switcher of Elementor Pro automatically switches back to enable (see screenshoot), in case that would help.

    Hope you can help us and we can make it work with Complianz!
    Thanks for your time,

    • This reply was modified 10 months, 2 weeks ago by mixali.
    Plugin Support Antonio Candela

    (@antoiub)

    10 months, 1 week ago

    Hello @mixali ,

    Many thanks for the details. I have discussed this internally, and it has come up as a recurrent issue because we initiate frontend.js twice from Elementor; otherwise, we can’t block other scripts. We can’t block frontend.js either, as it is a combined file from Elementor. We have been dealing with this for years.

    We have made some steps forward to solve this issue by proposing Elementor to be compliant with the WP Consent API (GitHub issue here), but nothing has moved.
    So unfortunately, if Elementor doesn’t comply with the WP Consent API, the issue will likely persist.

    I hope you can understand.

    Best regards,
    Antonio

    Thread Starter mixali

    (@mixali)

    9 months, 3 weeks ago

    Thanks @antoiub for the research and clarification!
    We will notify Elementor about this, and look for an alternative to Elementor Pro “Animated Headline widget”.
    Kind regards,
    Miguel

Viewing 6 replies - 1 through 6 (of 6 total)

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