Antonio Candela

Hello @marianssen ,

Thanks for reaching out, and sorry to hear you’re running into this issue.

Would you be able to share which plugins or scripts are involved, so we can try to reproduce the problem on our end? That would really help us assist you more effectively.

As for Google Maps or other specific functionalities being blocked, rather than whitelisting the entire file, it’s often more effective to whitelist the specific functions being used inside the vendor.js. This approach generally gives better results and avoids over-whitelisting unnecessary scripts.

I suggest continuing to use the filter you’re already using to whitelist, as it allows you to set a priority, unlike the one provided directly by Complianz.

I hope this helps.
Best regards,
Antonio

Hello @cherrylb ,

Thank you for reaching out and for using Complianz!
To answer your questions:

• If you manually deselect third-party services like YouTube, Facebook, Instagram, or AdSense, they will not be automatically re-enabled. Once disabled, they stay that way unless you choose to enable them again yourself.
• The message on YouTube videos is part of the placeholder, and it’s there to inform users about the type of cookies used by that service, in this case, marketing cookies.

If you’d like to change the text, you can go to:
Tools > Placeholders > Blocked content text, and update it to something that fits your tone better.

If you prefer to hide the message entirely, you can add this custom CSS:

button.cmplz-blocked-content-notice.cmplz-accept-category.cmplz-accept-marketing {
    display: none;
}

Alternatively, if you want to disable placeholders altogether, you can do that under:
Tools > Placeholders > Disable placeholder insertion.
Just keep in mind that doing so will leave the video area (or other blocked content) blank until the user accepts cookies, of course assuming the service that uses the placeholder is still enabled.

I hope this helps!
Best regards,
Antonio

Hello @jpnl ,

Thanks for your message. I am sorry to hear that.

From the screenshots, everything looks correctly configured. However, I also noticed that the statistics aren’t being triggered before consent, even though consent for statistics is not required (from the screnshots).

Could you please try finishing and saving the settings again via the wizard, just to make sure everything is stored properly?
Sometimes the plugin doesn’t get the time to fully save the settings right away, this can happen depending on the site’s performance, since Complianz runs locally.

After doing that, please clear your cache and check again.

Let me know how it goes.
Best regards,
Antonio

Hello @markxkr ,

Thank you for your message.

We haven’t made any recent changes related to checkout or payment handling, so this issue might be caused by an integration conflict.

Have you tried disabling the integrations one by one under Complianz > Integrations > Plugins/Services to see if one of them is causing the crash? This could help narrow things down and speed up the troubleshooting process.

Since this appears to be a completely different issue, I kindly ask you to open a new thread. That way, we can keep each topic organized and easier to follow.

Looking forward to your update, and thank you for your cooperation.

Hello @markxkr ,

Thank you for reaching out.

I was able to replicate the issue and have created an internal task, which is currently pending review.
I’ll update the thread as soon as I have any news from the team.

Best regards,
Antonio

Hello @apsuhos ,

Thank you very much for the detailed feedback and for taking the time to test this.

I’ve tried to replicate the behavior both in the WordPress Playground and in a Local environment, but I wasn’t able to trigger the PHP notice, even after changing “Does your website use third-party services?” to “No”.
I tested it using:

• WordPress 6.8.2
• PHP 8.3 / 8.0.16
• Complianz 7.4.2
• Query Monitor 3.19.0
• Theme TT5

Were you perhaps using a different WordPress / PHP / Plugins version, or was everything up to date on your end?
If possible, a short video showing how you reproduce the issue would be very helpful.

Thanks again for your support and detailed input!

Best regards,
Antonio

Hello Umberto,

On all sites, you can enter the same root domain.
For example:

• Site A: domain.com
• Site B: domain.com/sub1
• Site C: domain.com/sub2

In the Complianz settings, you can simply use the shared root domain, which in this case would be:
domain.com
That should work across all sites that are part of the same domain structure.

I hope this helps.

Best regards,
Antonio