Antonio Candela
Forum Replies Created
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Hello @dillhausen,
Thank you for reaching out, and I’m sorry to hear about the issue.
I checked the lines you sent, and those are indeed not the correct CSS classes. Please use the ones below instead. I tested them on your site, and they work properly, targeting each button, the hyperlinks at the bottom of the banner, and the manage consent container.
.cmplz-buttons *:focus,
.cmplz-links *:focus,
#cmplz-manage-consent *:focus {
outline-width: 6px;
outline-style: solid;
outline-color: #D73301;
}I hope this helps, if you have other questions feel free to open a new thread!
Best regards,
AntonioHello @nestonyx ,
Thank you for reaching out, and I’m sorry to hear about your experience.
To clarify: in the free version, region targeting is not available. This means that even if you select the EU (GDPR) only, the banner will still appear globally. This is expected behavior and not an error in the plugin.
Regarding Google Analytics, could you share how it was configured on your site? Since GEOIP targeting is not part of the free version, the behavior you describe may be related to a configuration detail or possibly an interfering browser extension. If your goal is to always collect statistics, even before consent, you will need to configure Analytics in an anonymized way by checking all three options under Wizard > Consent > Statistics > Does the following apply to your website? (Please note: as our warning states, based on your region, statistics might be set before consent.)
As for Amazon OneLink, this is the first time we’ve received a report like this. From our side, we can confirm that Complianz does not block this service unless it is manually configured to do so. If you could share how OneLink works, we would be happy to take a closer look.
Finally, regarding the setup process: we understand that it can feel lengthy, but the steps are designed to ensure full legal compliance for consent management. With each version, we are working on simplifying the setup process and making the flow clearer. Your feedback is valuable, and if you have specific suggestions, we would love to hear them.
Best regards,
AntonioHello @michiellap ,
Thank you for reaching out.I am sorry to hear about the issue. To properly investigate, I checked your site both with and without a Belgian VPN, and I can confirm that the Accept button on the consent banner correctly triggers the Statistics, Marketing, and Preferences categories. Here is a screenshot showing all categories accepted while using a VPN: https://prnt.sc/Il-o9Vs_hmf4.
Regarding the purchase event sequence, this falls outside of Complianz itself. However, it can be resolved by delaying the event and applying a condition so that it only fires once the specific Complianz events have been triggered. This way, the purchase will be registered correctly and you should no longer experience issues with your site’s analytics.
I hope this helps. If you have any further questions, we are at your disposal.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Problem with Consent mode v2 errorHello @maniku137 ,
Thank you for reaching out.
Discussing Premium features (like Consent Mode v2) on the WordPress.org forum isn’t allowed per their rules. If you’re using Complianz Premium, please read this thread: **PLEASE READ BEFORE YOU POST AN ISSUE**.If you’re on the free version, note that Consent Mode v2 isn’t included in Complianz. What you’re seeing is just a warning(please note that this is not an error) suggesting you activate CoMo v2, which you can dismiss by clicking the “x” on the right side.
I hope this clarifies your doubts.
Best regads,
AntonioForum: Reviews
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Excellent pluginHello @bestranger ,
Thank you for your feedback.
I just wanted to let you know that we’ve already replied to your support topic regarding the Elementor bug. If our solution works for you and you feel satisfied with the outcome, we’d really appreciate it if you might consider updating your review accordingly 🙂.
In any case, we’re always here and happy to assist you further if needed, and we’re committed to continuously improving the plugin based on community feedback.
Kind regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Translation of cookie policyHello @jpnl ,
No worries, we’re here to help.The main issue is that during the translations you also translated the shortcode. As a result, the plugin is looking for the content type=”Cookie-Erklärung // Déclaration relative aux cookies,” which does not exist. We only load the Cookie Policy via this shortcode:
[cmplz-document type="cookie-statement" region="eu"]So I kindly ask you to replace the translated shortcode with the one above. The content of the page will still be translated, as WPML will handle the translation.
I hope this helps.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Problem of cookies list to selectHello @cdserveopro ,
I’ve just checked your Cookie Policy and I can confirm that the services are now clickable. Most likely it required one more synchronization, or perhaps a cache clear in WP Fastest Cache.
Regarding the services found by the scanner: Complianz doesn’t add anything by itself, we only report what is actually present on your site or in the cookies set on the page. Sometimes even deactivated plugins can still leave traces that get picked up.
If you’d like to remove services that are no longer relevant, here’s our guide on how to do so.
I hope this helps, wishing you a nice day!
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Elementor bugHello @bestranger ,
We’re sorry to hear about this issue, and thank you very much for providing such a detailed report, it’s really helpful.
First of all, regarding the Elementor integration toggle: it may look locked, but if the main Elementor (free)integration is disabled, the Elementor Pro toggle will follow that state as well, so there’s no need to worry about that.
As for the bug with elements being re-initialized, this usually happens when third-party Elementor add-ons (such as Ultimate Addons for Elementor) are enabled in the Complianz integrations. The fix here is simply to disable that integration in Complianz > Integrations > Plugins and then clear the cache.
Rest assured, I’ll also raise this with the team, as it’s an important matter.
I hope this helps.Kind regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Translation of cookie policyHi @jpnl ,
Glad to hear that worked! We remain at your disposal if you need any further assistance.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Translation of cookie policyHello @jpnl ,
Thank you for the update.I’ve done some additional checks, and it’s likely that the title isn’t appearing correctly because the string was translated in WPML under the “complianz” text domain (the same one used to translate the banner), specifically the field:
cmplz_link_title_cookie-statement.
(screenshot here)If you translate that string there, you should then be able to edit it directly on the front end, and the issue should be resolved.
Please let me know.
Best regards,
AntonioHello @jmatgo ,
Thank you for the detailed explanation and for sharing all the troubleshooting steps you’ve already taken.To help us replicate and diagnose the issue as accurately as possible, could you please send us:
- A video showing the issue in action
- Your Complianz configuration + how the tag is implemented
- A list of all active plugins on your site and the url of the domain
- Any other relevant information that could help us reproduce the problem on our end
Just to clarify: what blocks
bat.bing.combefore consent is the Microsoft Ads service, which, as you mentioned, can be found under Script Center > Services in Complianz. When this service is activated, is the script blocked? Testing it on a new page with fresh cookies would be the optimal way to check.Once we have the requested information, we’ll be able to investigate this.
Thank you in advance!
Best regards,
AntonioHello @obsidianurbex ,
Thank you for reaching out.
It seems that your site is affected by a statistics bug. Unfortunately, we can’t help you here, as you appear to be a Premium user. Posting questions or replies about Premium features on the WordPress forum may violate the WordPress guidelines: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products.
For support and assistance of Premium users, you need to contact us via our ticketing system on our website. Further details here:**PLEASE READ BEFORE YOU POST AN ISSUE**
Thank you for your understading and cooperation.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Hide manage consent pop upHello @coldxot ,
Thank you for reaching out.
The feature you’re referring to is “Manage Consent Display Options,” located in Consent Banner > General. By default, it’s set to “Hover on Desktop – Hide on Mobile,” allowing users to revisit their choices.If you prefer to remove this option, you can select “Hide Everywhere” from the dropdown menu and click Save. This will make the manage consent tab disappear once cookies are accepted or denied.
I hope this helps!
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Google Analytics Cookies MissingHello @jpnl ,
Yes, there is indeed an override in this case, and your observation is correct.
We’ll be moving in one of the two directions you suggested, and I’ll forward your feedback to the team so it can be considered in the next sprint.
Thanks for the detailed explanation and suggestions!
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Translation of cookie policyHello @jpnl,
Thank you, in this case, I gave you information that wasn’t entirely correct. I am sorry.
Could you please make sure that the titles are being translated in WPML by clicking on the pen or gear icon under the flags in the Pages section? Here’s a screenshot for reference: https://prnt.sc/4YgAtLpmg1IH.
If that’s already done, please proceed to reset the banner appearance in Consent Banner > General > Reset to default values > Reset, the text should update afterward.
I just replicated this locally using WPML and was able to fix the issue by doing exactly that.Please let me know how it goes!